Forgot to register extended warranty - what can I do?

ernie-money

Would appreciate getting some advice if anyone can help please!
2 years ago I bought a washing machine, I went for a slightly more expensive one, as it came with a free 5 year guarantee. Now 2 years later I've received a letter in the post saying that my guarantee is about to expire & offering me to extend it for £74 per year. I then went & dug out the receipt from when I bought it, and realised that I should have sent off the receipt to register the warranty within 30 days of purcahes, which I obviously didn't do.
I realise this is completely my fault, but is there anything at all I can do? If not, should I go for the extended guarantee - I think £74 per year sounds a bit steep, there must be bette deals about somewhere...?
Sitting here wishing I'd been a bit more organised at the time - hinsight is a wonderful thing...

Jeff_Bridges_hair

In all honesty i would check your household insurance to see if anything is included on that before going for any other sort of guarantee extension.

Esqui

Depends on the terms of what they're offering. If it's just the same as the regular guarantee, then £74 a year is very steep.

If they add stuff such as like-for-like replacement, or guaranteed service levels, then it might be worth looking at. But mine was only a cheap machine, and I got 5 years for £100, so that's quite steep.

ernie-money

But with regard to the warranty form that I didn't send off - is there anything at all I can do?

Jeff_Bridges_hair

ernie-money wrote: »

But with regard to the warranty form that I didn't send off - is there anything at all I can do?

Not as far as i know as you have let it ride for a long time now..

derrick

ernie-money wrote: »

But with regard to the warranty form that I didn't send off - is there anything at all I can do?

Is there a fault with the machine? If not then nothing to worry about at the moment, and always SoGA to fall back on for up to 6 years against the retailer.

Re the registration, if/when something happens just say you sent the registration, ( I don't think they acknowledge these things), as lots of post never gets to it's destination. They offered a 5 year warranty, can't see how they can wriggle out of it.


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ernie-money

derrick wrote: »

Is there a fault with the machine? If not then nothing to worry about at the moment, and always SoGA to fall back on for up to 6 years against the retailer.

Re the registration, if/when something happens just say you sent the registration, ( I don't think they acknowledge these things), as lots of post never gets to it's destination. They offered a 5 year warranty, can't see how they can wriggle out of it.


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No the machine is working perfectly fine, hoping never to need the warranty, but you just never know... Apparently 2 year warranty is standard & the 5 year extended one isn't always offered free, so you have to register it for it to be valid...

joess

I'd phone them and explain the situation and see what they say.

Or whats to say you did send it off but it got lost in the post?

Jeff_Bridges_hair

ernie-money wrote: »

No the machine is working perfectly fine, hoping never to need the warranty, but you just never know... Apparently 2 year warranty is standard & the 5 year extended one isn't always offered free, so you have to register it for it to be valid...

Well you didnt and im guessing you will have to bite the bullet on it.

though what derrick fails to understand nor state is that after a certain amount of time - which your referring to - you have to then put the onus on the manufacturer that the goods were inherently faulty from the time of purchase.

this will be harder for you to prove without an engineers report.

McKneff

I would agree with everyone who suggests that you just tell them that you sent the registration form off.
As long as you keep your receipt for the time covered I cant see them reneaging on their 5 year free cover to be honest.

Stop worrying about something that might never happen. Worry about it when or if it happens.

derrick

Jeff_Bridges_hair wrote: »

though what derrick fails to understand nor state is that after a certain amount of time - which your referring to - you have to then put the onus on the manufacturer that the goods were inherently faulty from the time of purchase.

this will be harder for you to prove without an engineers report.

I failed to understand nothing!

I mentioned the SoGA, which applies to the retailer, NOT the manufacturer, and is valid up to 6 years from date of purchase, what you fail to understand is the difference between the SoGA and a manufacturers warranty/extended guarantee, these, (warranties), are in addition to your statutory rights,(SoGA in this case), and can only be applied to the manufacturer, although you could request the retailer to send the item back for you, if they won't, then you are reliant upon the T&Cs of the guarantee which could involve costly postage charges, SoGA would be the way to go against the retailer, warranty not required.


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