Question regarding cancelling a customised bed

Jeff_Bridges_hair

italiastar wrote: »

Sorry, where is the contract mentioned - I didn't see that, perhaps you could point it out to me. I do apologise you obviously have a greater attention to detail than me or can see things that others can't.

Quote:
Originally Posted by redpete
Doesn't the company have policies and managers who understand them who could give advice?
#They probably do, but the OP was just asking for some advice in the owners absence.

Maybe the fact that they have paid a deposit on the bed already confirms a contract. Most sensible people on this forum would have realised that and not had to have it spelled out for them.

P.S there is no need to appear so narky you know..

Sambucus_Nigra

The OP's OH has no need to ask you to ask on an internet forum. Just look at the terms and conditions that you would ask anyone to agree to if they asked for a customised bed.

cyberbob

italiastar wrote: »

Just as i thought - A contract has not been mentioned, so we don't know the terms and conditions or even if one exists - a bit like your apology!

A contract does not have to be written a piece of paper. By paying a deposit the customer has entered into a contract with the seller.

pinkshoes

As Cyberbob said, the customer entered into a verbal contract.

It is also perfectly common knowledge that customer items cannot just be "cancelled".

I would just call the customer to arrange their payment and delivery, and let them know that customised items cannot me cancelled. Perhaps compromise and tell them they can pay 50% to cancel. Would they then be able to flog the bed to cover the other 50%??

Jeff_Bridges_hair

italiastar wrote: »

Just as i thought - A contract has not been mentioned, so we don't know the terms and conditions or even if one exists - a bit like your apology!

Why should i apologise? A contract has been formed for a customised bed and a deposit has been paid. I don't need to see it written to know that a contract has been formed unlike yourself.

Sambucus_Nigra

italiastar wrote: »

Just as i thought - A contract has not been mentioned, so we don't know the terms and conditions or even if one exists - a bit like your apology!

No it has not been mentioned - but any business that takes money as a deposit and orders a custom made item who hasn't had the customer agree to terms and conditions needs their processes and procedures looking at.

italiastar

Sambucus_Nigra wrote: »

No it has not been mentioned - but any business that takes money as a deposit and orders a custom made item who hasn't had the customer agree to terms and conditions needs their processes and procedures looking at.

I agree, but that is not the subject of this posting - the fact hat the question was asked in the first place brings an element of doubt - this does not sound like your normal chain retailer if they are customising beds for customers.


I fully expect to a be an agreement which states that he customer has to pay in full for a cancelled order, particularly for a customised item, but we can't assume that.

Hintza

italiastar wrote: »

My response was blunt because the person posting it has been rude to me in the past.

Are you claiming I have been rude to you in the past?

Is this over your Dualit toaster?

italiastar

cyberbob wrote: »

A contract does not have to be written a piece of paper. By paying a deposit the customer has entered into a contract with the seller.

I agree with you, but how can someone prove a verbal contract?

dmg24

italiastar wrote: »

And you accuse me of talking ........

There is nothing inaccurate in the post you quoted.