capitalonethankyou card

DizzleUK

Firstly, I cannot access the website either.

Secondly, I received the vouchers for the MOT and Ovi, but the card for the meals is missing from my envelope!

Anyone know of the correct number to call so I can complain and get a replacement sent?

Thanks.

nickyhutch

Is everyone who has a cap one card getting these? I haven't got anything yet *fingers crossed*

angelpops

DizzleUK wrote: »

Firstly, I cannot access the website either.

Secondly, I received the vouchers for the MOT and Ovi, but the card for the meals is missing from my envelope!

Anyone know of the correct number to call so I can complain and get a replacement sent?

Thanks.

The number on my card is 0800 046 1495 (mon-fri 9.30am -5.30pm).

Hth.

fieldsof

gord115 wrote: »

Same here,site doesn't seem to exist

the website definately worked on saturday 6th november, so maybe its down temporarily

monkeyboy4

Site working again...time to redeem my music voucher :-)

SnowTiger

nickyhutch wrote: »

Is everyone who has a cap one card getting these? I haven't got anything yet *fingers crossed*

Dunno. I got mine through last week, so I guess they're sending them out over a period of time.

The £20 ovi voucher was very welcome.

em2evol

Hi guys

I already had an Ovi account so sent my user name and PIN from the voucher to [EMAIL="capital1promotions@ovi.com"]capital1promotions@ovi.com[/EMAIL] as they suggested and got the following email back:

Hi. The MTA program at c-in3mta-02-01.sv2.lotuslive.com was unable to deliver your message to the following addresses.
This is a permanent error.

<capital1promotions@ovi.com>:
Error 01372: User's Disk Quota Exceeded.
Sorry, your message cannot be delivered as the recipient
has exceeded his disk space limit for email.

So I tried to do it as if I was a new user (i.e. get a second account) and it tells me I can only use the voucher once... great!

Can anyone help?

Thanks

monkeyboy4

Looks like there's a problem with the OVI email address as it's been updated on the thank you site.

However, as a noob i can't post links in my reply :-(

Ollie090

Tried to redeem my voucher for music downloads, filled in the registration, clicked register and got msg saying voucher redeemption value exceeded. Whats that all about, hadnt used it!

monkeyboy4

Site says to contact Nokia if problems once on the Ovi site. Have you tried that?

Contact the Nokia Care team if you experience problems:

• Once you have successfully entered your redemption PIN, and have been transferred to the Ovi by Nokia site

Please note for all of the above enquiries that, at busy times, it might take up to 72 hours for one of our friendly team members to return your call or email. Most queries are resolved within 24 hours and please be assured we will contact you as soon as we can to resolve your issue.