Sellers refusing to arrange courier, but buyer can?

spookylukey

oliveoyl wrote: »

For the second time in a week I've asked a seller if they would be willing to send an item by courier, and they have said that they wouldn't, but would be happy for me to arrange it... what's all that about then? How can I arrange it... I don't know when they're going to be available for collection etc.

Confused :huh:

My take on this would be that they either don't know about the cheap parcel re-sellers such as interparcel, parcelmonkey etc and therefore have no idea how cheap and easy it is to arrange a courier.

Alternatively they may not want to be responsible for failed collections and risk their feedback. I've used interparcel/parcelmonkey several times (DHL, FedEx, City Link) with no problems but recently booked TNT through interparcel.

TNT failed to collect three times, luckily for me my buyer was very understanding but I would think many buyers would be knocking stars off or even leaving neutral/neg feedback as next day delivery was promised and not received.

If the buyer arranged/booked/paid for the courier themselves they can hardly hold the seller accountable if and when the courier company let them down and would more than likely be apologising to the seller for messing them around rather than messaging them asking where the hell their item is, requesting refunds etc!

Crowqueen

If the buyer arranged/booked/paid for the courier themselves they can hardly hold the seller accountable if and when the courier company let them down and would more than likely be apologising to the seller for messing them around rather than messaging them asking where the hell their item is, requesting refunds etc!

It's usually better for the buyer to pay the seller and the seller to arrange everything to make sure the responsibility is all in one place - with the seller. The seller is more geared towards being responsible for the whole package anyway, and the converse of this is if the item was SNAD or whatever, the seller could easily wriggle out of other responsibilities by blaming the courier. With the seller arranging the courier at the buyer's expense, the responsibility is kept in-house. Buyers may not be familiar with the situation, and leaving them holding the burden of responsibility is probably not a good idea.

I think sellers should be fully accountable for what they sell, and they may get better prices for their goods as a result of being relatively flexible in the way they sell.

cyberbob

spookylukey wrote: »

If the buyer arranged/booked/paid for the courier themselves they can hardly hold the seller accountable if and when the courier company let them down and would more than likely be apologising to the seller for messing them around rather than messaging them asking where the hell their item is, requesting refunds etc!

Have you heard of a Paypal claim?

spookylukey

spookylukey wrote: »

Alternatively they may not want to be responsible for failed collections and risk their feedback....

If the buyer arranged/booked/paid for the courier themselves they can hardly hold the seller accountable if and when the courier company let them down and would more than likely be apologising to the seller for messing them around rather than messaging them asking where the hell their item is, requesting refunds etc!

cyberbob wrote: »

Have you heard of a Paypal claim?

I was offering an explanation as to why the seller might not have wanted to arrange the courier themselves but was happy for the buyer to do so, not suggesting that if there was a problem then the seller doesn't have to refund purely because the buyer booked the courier. I am not TSFE

They may have perceived they'd have less problems if any issues arose as the buyer was the one who booked/paid for it so the buyer can hardly blame the seller if the courier company let him/her down.

Random

I recently sold a very bulky and scruffy item (for restoration) as collection only, but I did say buyers could arrange a courier if they wanted. I don't mind waiting in, I'd have to wait for the buyer to collect personally anyway, but I knew it would be more of a 'man with van' expensive job rather than a normal courier, and I really didn't want the hassle. As it is, it has taken the buyer a good couple of weeks just to locate someone to do it!