O2 retention discount

roms

Phoned O2 to say I was going to leave. They offered broadband for £5 (unlimited usage) for 12 months. Decided to stay:j

spark_deals

Push and touch £2.50. Thats the best they offer.
Edit: Didn't see you are commited now.

Anon

Sounds excellent - £5 per month or £5 discount per month (likewise £2.50 discount or £2.50 a month ... though I suppose I know the answer as £2.50 a month discount isn't as good as £5 per month!)?

Many thanks

Anon

spark_deals

Anon wrote: »

Sounds excellent - £5 per month or £5 discount per month (likewise £2.50 discount or £2.50 a month ... though I suppose I know the answer as £2.50 a month discount isn't as good as £5 per month!)?

Many thanks

Anon

What I meant was-- I used to pay £2.50 only. So, £7.50 discount!

macman

£2.50 discount on broadband is pretty standard on O2 after 12m-you just have to ask. You don't have to say you're leaving either.

Scrounger

Do you have to move to one of their new packages though (I'm currently on the £7.50 unlimited package)?

Scrounger

spark_deals

Please elaborate.
If you are extending, should not be a problem. Should not be transferring to new deal but please listen carefully and ask them to clarify/ REPEAT till you hear what you want to hear.
HTH
Spark

abr

Scrounger wrote: »

Do you have to move to one of their new packages though (I'm currently on the £7.50 unlimited package)?

Scrounger

be VERY careful m8.i was paying £7.50/month for unlimited broadband
and they offered to add homephone £12.50/month making the total
£20/month

they changed my package and therefore i lost the £7.50 discount
no matter what phone calls i make i have not got any satisfaction
and i think the least i will have to pay is £25.50/month

after being promissed a few times that i would only pay £20/month

my advice ---keep the broadband at £7.50/month
thats what i wished i had done
my last three bills have been £17+ £39+ and £29+
and i hardly use my phone.
check this thread
https://forums.moneysavingexpert.com/discussion/2821128

abr

spark_deals wrote: »

Please elaborate.
If you are extending, should not be a problem. Should not be transferring to new deal but please listen carefully and ask them to clarify/ REPEAT till you hear what you want to hear.
HTH
Spark

i did exactly what you say m8
i am deaf so i have often to ask people to repeat things

but what they say and what they do are 2 very different things:mad:

the_bandit

Spoke to Retentions Department today. I've renewed for another year under existing product for 6 months free and 6months at £7.50/month (so long as I top up mobile phone twice in last six months).