Hijack log - can anyone check it please?

linni

Hi AlienRIK. Combofix asks me to turn of Superantispyware butI can't seem to do it. I go into Control Panel but it wont turn off.. Combofix is now stuck on the screen and I can't close it down either and when I do 'end task' it doesn't appear so I can't end it.

aliEnRIK

I cant give direct instructions as I dont have SAS on mine

But RIGHT CLICKING on the icon bottom right will bring up the menu

Find where it auto starts with windows and UNTICK it

Reboot and make sure its not starting with windows

When you get it right, restart combofix

linni

I did the above but still couldn't stop Superantispyware interfering with Combofix so I uninstalled it. Combofix ran until the part where it says don't do anything until report ready, but the computer just froze, so I had to restart it. Sorry aliEnRIK but I think i'll have to admit defeat. Thanks for your help as always.

aliEnRIK

open c drive
Hopefully theres a log report there

linni

OK i'll have a look. I've just re-installed Superantispyware and did a full scan and it has found a trojan.agent/gen in file c:\WINDOWS\MBR.EXE

dogmaryxx

From Major Geeks.com

(The detection by SUPERAntiSpyware was a false detection of the MBR.exe file from GMER which ComboFix makes use of to look for MBR type infections.)

Probably same for you.

linni

aliEnRIK - I've looked and the log report is only 4 l ines long. Just name of the computer and AVG disabled and Defender enabled.

dogmaryxx - thanks for that, I thought i'd found a nasty!

nottseagull

nottseagull wrote: »

If your mouse is working then a good tip is to go to start-all programs-system tools( I think; it has been disabled on this library PC) and use Windows Virtual Keyboard. A little tedious, but better than nothing!

I don't want to HijackThis thread ,so if any of you techie types would care to take a look at the log I have just posted on # 24 here, I'd be very grateful.
https://forums.moneysavingexpert.com/discussion/comment/38162236#Comment_38162236
Also, I cannot run Combofix until I have (reinstalled?) Recovery Console from the XP CD (see screenprint on #25).

Actually it's start-all programs-accessories. Surprised nobody's corrected this!

BTW I've now gone over 3 weeks without internet at home now; Could anyone analyse my log, please?

espresso

nottseagull wrote: »

BTW I've now gone over 3 weeks without internet at home now; Could anyone analyse my log, please?

You have both Avast and Symantec products running simultaneously. Use the relevant removal tool - Symantec here or Avast here to fully remove one product.

nottseagull

espresso wrote: »

You have both Avast and Symantec products running simultaneously. Use the relevant removal tool - Symantec here or Avast here to fully remove one product.

I presume Symantec is a Norton product. I haven't had either running for weeks now as I can't connect to the 'net.