all the experts are baffled

JJ_Egan

i hope they do know what they are doing as they are sending an engineer on friday

Have you got to pay the hundred odd quid BT charge for an engineer visit .

jje

dipsomaniac

JJ_Egan wrote: »

i hope they do know what they are doing as they are sending an engineer on friday

Have you got to pay the hundred odd quid BT charge for an engineer visit .

jje

no, the £90 will be credited back to account

PasturesNew

I'd look at/change the type of security the PC was using to connect. e.g. not WEP, use the other one.

I seem to remember this was a thing back in 2005/2006 when I had problems with an XP machine and a new laptop. So might be worth trying if you're running out of ideas to poke about.

HO87

dipsomaniac wrote: »

i have thought about this but don't know how to check as LAN socket is part of mobo and not a separate card

If you have an available PCI-E slot on the motherboard, buy a 10/100 LAN card (shouldn't be more than £6-8 - but don't pay PC World's prices). Power the main PC down and fit the new LAN card. Then boot main PC into BIOS and disable the mobo LAN. Save changes to BIOS then power down and boot normally. OS should recognise new LAN card and pick up settings.

closed

Sure they are coming for free? And if so, is it still free if they find it is a pc problem?

completely random guess, disable the bt openzone service on the router.

post more info on what happens on the laptops, and is the 5 mins exactly 5 mins?

esuhl

I had exactly the same problem with my Windows 7 PC. It was a triple-boot machine and the other OSes (XP and Arch Linux) had no problems at all; neither did any of the other PCs on the network.

According to my ISP (Be) there's a bug in Windows 7 that sometimes causes it to drop off the network when using DHCP. I was advised to assign a static IP to the PC (via the Networking applet in the Windows 7 Control Panel and in the DHCP settings on the router).

Much to my surprise this instantly resolved the issue. It's an easy fix, so worth giving it a go!

dispossessed

It might be useful to be able to read the log file from the BT Home Hub.

type either "http://bthomehub.home" or "192.168.1.254" (without quotes) into the url window of your browser and then press the Enter key.

Cut & paste the log file here.

Trevor

dipsomaniac

closed wrote: »

Sure they are coming for free? And if so, is it still free if they find it is a pc problem?

problem has been esculated to a complaint as i have had to phone them 12 times and problem still not sorted

post more info on what happens on the laptops, and is the 5 mins exactly 5 mins?

not exactly 5 mins. when i try to connect to internet on laptops i get 'unable to connect to wireless network' bubble and 'this web page is not available'

dipsomaniac

dispossessed wrote: »

It might be useful to be able to read the log file from the BT Home Hub.

type either "http://bthomehub.home" or "192.168.1.254" (without quotes) into the url window of your browser and then press the Enter key.

Cut & paste the log file here.

Trevor

thanks for this. i can't get into the hub as system won't accept password

dispossessed

I appreciate that you have replaced the "BT Home Hub" but Have you tried replacing it with a more generic type of Router such as a Netgear or Linksys ?

Trevor