Broken Xbox..

bosseyed

kymi wrote: »

Ahh thanks for the replies everyone

If they pick it up, then that's fair enough, I was worried we would have to pay a hefty postage fee or something and that they would keep it for a long period of time.

I hadn't realised this red ring was something so common or that it had been a problem for so long, pretty disgusting that MS haven't sorted it out, (this was the new generation xbox).

Googlewhacker I'l take your advice and let MS do it

Kim

To be fair to Microsoft at least they held their hands up, admitted there was a problem and resolved to make it right. I agree its a pain when the box dies and to be fair it really shouldn't, but at least the option is there to get it sorted for free.

Just jump on the microsoft xbox website and find the details about how to send your box off on there - when I sent mine off I think it was a case of printing off a UPS form to stick to the box (got mine from Asda) you put the xbox in, UPS collect from wherever you specify and after about 10 days you get a fixed xbox back from microsoft which may or may not last for years....

DCFC79

kymi wrote: »

Ahh thanks for the replies everyone

If they pick it up, then that's fair enough, I was worried we would have to pay a hefty postage fee or something and that they would keep it for a long period of time.

I hadn't realised this red ring was something so common or that it had been a problem for so long, pretty disgusting that MS haven't sorted it out, (this was the new generation xbox).

Googlewhacker I'l take your advice and let MS do it

Kim

im surprised they didnt get it the fault sorted with the new xbox version but at least they admit to it and are willing to get it fixed at they're cost, ive had to send 2 off due to rrod and both have sent back within at least a week, oh bit of advice remove the hard drive before you send it off and do not include any accessories so its just the xbox you need to package up in another box

Googlewhacker

*gem* wrote: »

Yes, there is 3 years warranty on the Xbox. I sent my sons off because of the ring of death. UPS picked it up and delivered it back about 10 days later, you do get a reconditioned one back though.

OP, I would continue to take it up with Tesco too. You will just get a reconditioned one back from microsoft and if it's only a couple of months old then I think you're entitled to another new one.

Only at the retailers discretion, if it is cheaper for them to repair r refund they can do that instead.

xanthe06

we have had problems with the old xboxs and have sent them back via microsoft, we now have the slim and paid £35 insurance from game it covers every thing including controls headsets etcwhen they brake, on a console now microsoft only give you a years warrenty thats why we bought the insurance when buying the console as we know what microsoft are like,

when it comes to tescos my mum had to be removed from the store over a dell laptop she bought, just over a month old it broke and they wouldnt replace it said she needed to get intouch with dell, tescos has the worst customer service

xanthe06

sorry it is

One-year express warranty on console
Three years for three lights flashing red
90-day express warranty on accessories

with the xbox warranty

http://support.xbox.com/en-gb/pages/xbox-360/troubleshoot/warranty/xbox-360-new-warranty.aspx

https://myservice.xbox.com/en-GB/Pages/Welcome.aspx

above couple of usefull pages to have a look at x

DCFC79

xanthe06 wrote: »

we have had problems with the old xboxs and have sent them back via microsoft, we now have the slim and paid £35 insurance from game it covers every thing including controls headsets etcwhen they brake, on a console now microsoft only give you a years warrenty thats why we bought the insurance when buying the console as we know what microsoft are like,

you bought a policy from game, i wouldnt have botherd myself, ive had to send my old 20gb premium off to be fixed twice for rrod and i exchanged my elite at gamestation due to rrod

and onlyother thing that went wrong was a controller which i exchanged at gs as being faulty

you get 1 years warranty for accessories anyway dont you(could be wrong on this mind)

System

My borher got his fixed within about 2 weeks and they gave him a free months GOLD membership too.