vodaphone collections

mtilley

I have just had a letter from vodaphone collections telling me to pay 790 pounds i dont owe them by next week or face a collection agency, i belived i had sorted this out with them last week, however after speaking to the collections dept that have just told me that the call ceneter employee i spoke to was wrong - although they took what i did actually owe them at that time by my card, I did log a complaint 1st point of contact but i have been told that dosnt do anything and wpould not be investigated, they want the monny so i asked for the call to be listened to, No chance in hell as it would not of been recorded - I have again tried to log a complaint as was told no. I have now e-mailed them but i dont know iuf this will be actioned in time and i have no way of comming back to them - can anyone help or offer advise ???

Techhead_2

I found that difficult to fully understand as there were too many 'they's and 'them's. I couldn't work out who you were referring to.

To make a formal complaint you need to follow the procedure in your terms and conditions. Unless you do this you won't be able to take the matter to the ombudsman.

Vodafone

Hi mtilley,

I’m disappointed to see the problems you’ve faced with this.

If you’re disputing the amount then feel free to email us via Web Relations Team and we’ll be happy to look into this for you.

(When contacting, please quote the code WRT135 in the subject line and mark it for the attention of Lee. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

Kind regards,

Jenny
Web Relations Team
Vodafone UK