Virgin mobile

sparrer

I've had Virgin mobile 300mins/300 texts for about three years and been reasonably satified, excpet the bills were always between 20 and 80 pence more than the £10 monthly cost. As I don't use more that 60 mins/20 texts a month I thought I'd cancel and switch to payg. I phoned Virgin and they told me the high cost of payg calls so when they offered me 200 mins/3000(!) texts for £7.50p I accepted that.

They also told me the extra pence were because I've been connecting to the internet, which is complete poppycock. I don't even know if the phone is capable, and I certainly don't need to do that as I have a computer anyway. However the rather supercilious young man was adamant and said they don't make mistakes. I think they do!

When a text came through telling me I'd changed my package it stated it would cost £8.50p a month. Having slept on it, I phoned them on Thursday to cancel it and ask for the original package to be reinstated as £8.50 for 100 fewer mins was not a better deal, only to be told they don't do that package any more! Also that I would have been told the £7.50 I was quoted was for the first month only. I wasn't told that or I wouldn't have accepted it in the first place.

I would have thought, as I've been a Virgin customer (TV,b/band and l/line) for 10 years, they could have given me my original package back, but the woman on Thursday refused to do so and said if I wanted she could put me through to cancellations. So for the moment I'm stuck on this £8.50 deal, am very disappointed with Virgin, and wonder whatever happened to customer service?

Helix

Depending on the phone it could access the internet without you knowing it. Some Nokias will check for updates over the internet in the background.

sparrer

Helix wrote: »

Depending on the phone it could access the internet without you knowing it. Some Nokias will check for updates over the internet in the background.

Thank you Helix, you may have given me the answer that they didn't. Occasionally the phone, a Vodafone, has given a 'check for updates' message and I've always pressed yes, thinking it was just the phone updating itself for whatever reason. Fortunately while on the phone yesterday the woman did say she'd cancel the internet option, so at least that won't happen again

mrsr

sparrer wrote: »

I've had Virgin mobile 300mins/300 texts for about three years and been reasonably satified, excpet the bills were always between 20 and 80 pence more than the £10 monthly cost. As I don't use more that 60 mins/20 texts a month I thought I'd cancel and switch to payg. I phoned Virgin and they told me the high cost of payg calls so when they offered me 200 mins/3000(!) texts for £7.50p I accepted that.

They also told me the extra pence were because I've been connecting to the internet, which is complete poppycock. I don't even know if the phone is capable, and I certainly don't need to do that as I have a computer anyway. However the rather supercilious young man was adamant and said they don't make mistakes. I think they do!

When a text came through telling me I'd changed my package it stated it would cost £8.50p a month. Having slept on it, I phoned them on Thursday to cancel it and ask for the original package to be reinstated as £8.50 for 100 fewer mins was not a better deal, only to be told they don't do that package any more! Also that I would have been told the £7.50 I was quoted was for the first month only. I wasn't told that or I wouldn't have accepted it in the first place.

I would have thought, as I've been a Virgin customer (TV,b/band and l/line) for 10 years, they could have given me my original package back, but the woman on Thursday refused to do so and said if I wanted she could put me through to cancellations. So for the moment I'm stuck on this £8.50 deal, am very disappointed with Virgin, and wonder whatever happened to customer service?

The £10 300/300 has been removed from the system ,although that finished a while ago it was still possable to add it .Not the case now its been removed otherwise i'm sure you would have been given it back .

sparrer

mrsr wrote: »

The £10 300/300 has been removed from the system ,although that finished a while ago it was still possable to add it .Not the case now its been removed otherwise i'm sure you would have been given it back .

So it would seem, mrsr. At first the woman on Thursday said it was still on her computer but after trying three times she was unable to give it back to me. I'd have thought they'd have done it one way or another out of courtesy (ha ha) but obviously my £10 a month means nothing to them and they don't care about losing one customer. Here starts the laborious task of finding another network/package

mrsr

sparrer wrote: »

So it would seem, mrsr. At first the woman on Thursday said it was still on her computer but after trying three times she was unable to give it back to me. I'd have thought they'd have done it one way or another out of courtesy (ha ha) but obviously my £10 a month means nothing to them and they don't care about losing one customer. Here starts the laborious task of finding another network/package

Prob is it does still show in one area ,its in the order screen it's been removed.If yr a media customer and want to go to paygo why dont you go onto the simply8 tariff.

sparrer

Thanks for the info. I've just had a look at Simply 8, will bear it in mind and keep looking around.

savercol

I am on Virgin and just moved my teen daughter to same. The sales guy advised that I put her on the £10 200 min and 3000 tx (as I was going to do) but also said rather than direct debit, top up £10 monthly via a c/card. This way she can not use internet or go over the £10 limit as she has no credit.

mrsr

savercol wrote: »

I am on Virgin and just moved my teen daughter to same. The sales guy advised that I put her on the £10 200 min and 3000 tx (as I was going to do) but also said rather than direct debit, top up £10 monthly via a c/card. This way she can not use internet or go over the £10 limit as she has no credit.

Depends on which one he has selected ,these bundles were meant for DD only ,the old product codes worked ok on paygo but the new ones wont work.Hopefully you know by now if yours is ok.

savercol

It works and checking online at my account she had 200 min and 3000 tx. Well she had but not now. Teenager hard at work using them up!!! Just got to remember to top up every month.

Jeff_Bridges_hair

sparrer wrote: »

Thank you Helix, you may have given me the answer that they didn't. Occasionally the phone, a Vodafone, has given a 'check for updates' message and I've always pressed yes, thinking it was just the phone updating itself for whatever reason. Fortunately while on the phone yesterday the woman did say she'd cancel the internet option, so at least that won't happen again

how have you a vodaphone phone on virgin? is it unlocked?