T-mobile

Bill123456

In March 2005 I signed up to a 12 month contract with T-mobile. In May 2006 I cancelled the contract over the phone and started a new contract with Orange. During the 14 months that I had my contract with T-mobile I paid almost £2000 for calls and rental ect. I have recently received letters from debt recovery agent stating that I owe over £200 to T-mobile due to the fact that I did not give them 30 days notice before cancelling my contract. I do not have any proof that I did so. I really do not want to pay £200 when I have not done anything wrong. Is there any way of avoiding this apparent 'debt'. Can anyone please advise me if they have had a similar problem and how they went about it? Thank you.

Apricot

Did you cancel your DD to T-mobile as soon as you got off the phone?

Bill123456

I honestly can't remember but I imagine I will have done it all in the same day.

Guys_Dad

Should be relatively easy one.

When did you cancel your contract in May 2006?

When did they last take a payment?

You need to give 30 days notice unless you use a PAC code and, of course, there will always be unbilled calls on the day you give notice from the date of the previous bill.

Looks like you boobed by cancelling the DD, but check your bank statements - if you still have them or even ask T-Mobile for their records.

Bill123456

Looks like the last payment came out in may 2006 and that's when I cancelled. I didn't use PAC code. Just started a new contract. Does this mean I'm screwed? And it does look like I boobed. Do I have a leg to stand on?

Guys_Dad

Assuming you cancelled after the last bill or even on the same day, then you have paid them some rental in advance on that bill, but you should get a copy of how they calculate what you owe them.

I can't see how it can be a full month's line rental as you will have paid that in advance in May, but you will owe for some calls and maybe a few days line rental in addition. Should not be £200 though.

You need to see the paperwork, but yes, you appear to have boobed.

Bill123456

Cheers. Thanks for the help.

eranou

Guys_Dad wrote: »

Assuming you cancelled after the last bill or even on the same day, then you have paid them some rental in advance on that bill, but you should get a copy of how they calculate what you owe them.

I can't see how it can be a full month's line rental as you will have paid that in advance in May, but you will owe for some calls and maybe a few days line rental in addition. Should not be £200 though.

You need to see the paperwork, but yes, you appear to have boobed.

It could also be that the cancelation was never put through at t-mobiles end and the contract continued until their billing system canceled the account for non payment

Bill123456

Eranu. If this is the case, is there any chance I will be able to prove it. Or will I be able to use this in court? Or am I just going to have to pay it? Thanks

Accountant_Kerry

You need to speak / write to T-Mobile direct as the debt collection agent probably won't have all the details. You will most likely have a default on your credit file though.
as this debt is so old it has probably been bought by the DCA.

your bill shoudl be as follows.
if you cancelled on the 1st of the month and your billing date is the 15th you may have 1/2 a months line rental to pay, plus any call charges during your 30 day notice period, plus possible roaming charges as these can be billed some time in arrears.

If you spent £2k over 14 months £200 over 30 days doesn't seem particularly excessive??

Bill123456

Thanks Kerry. I'll get in touch with t-mobile directly. I don't even know how I managed to get bills that high. I hardly even use my phone. But never questioned it. Just came out DD I never really took much notice of it. Mad. Thanks again for the help.