business returns under DSRs

Crowqueen

martindow wrote: »

It is odd that second chance offers are covered as the price there has been determined by bidding in an auction.

However that is then expressed as a fixed price and so is covered by the rules on fixed prices.

@LindseyKim - I refused under the grounds it had been used and now unsaleable,

The ability of the seller to re-sell the item does not make the item exempt from the DSRs. The only exemptions are specific to a few categories and are clearly listed in the guidelines. The memorable ones are personalised items (where the item has been made to a specific customer's specifications) and unsealed media (on the grounds that the buyer may well have copied the CD or DVD and be returning the original, or have used a software key and no longer need the discs; that sounds like successful lobbying by the media industry to me). Hygiene is also no basis for refusing a return either.

So the buyer was actually within their rights to a c-o-m refund.

even though i felt hard done by!

Take it up with the government and the European Commission, they are the ones who have made the rules.