Warning - HSBC customers

Lokolo

melpk wrote: »

A mass email or a notice on the online account would be simple, and free-to-very cheap.

HSBC won't email people out. Mass email!? Are you serious?

HSBC do not send out emails because people will think its spam. ESPECIALLY if it says "Your card may have been comprimised".

And as previous points made, not everyone who used the machine would be with HSBC. I rarely use my HSBC card in a HSBC cashpoint because the nearest ones to me are a Halifax one and a Santander one.

melpk wrote: »

I don't know about you, but I'd rather KNOW my info was compromised, and be proactive, then be in the supermarket line with ice cream and find out my card is on hold due to fraudulent activity.

They would contact you if it were to have suspicious activity before they block the card. How would I know? Because someone skimmed my card and tried to buy ladyboys in Thialand.... 10minutes after I used it in a supermarket (in England)

zppp

Lokolo wrote: »

Because someone skimmed my card and tried to buy ladyboys in Thialand.... 10minutes after I used it in a supermarket (in England)

That has to be my quote of the week!!!! :rotfl:

pqrdef

So does the skimmer transmit data? If it simply stores the data and waits to be retrieved, and the bank has intercepted it, the bad guys haven't got the data.

opinions4u

melpk wrote: »

A mass email or a notice on the online account would be simple, and free-to-very cheap.

I would hazard a guess that 50% of their own customers don't use online banking and have never provided an email address.

I would also hazard a guess that 50% of the ATM users are not HSBC customers.

So you'd reach 25% of those affected, and the'd all delete it as a phishing scam.

I don't know about you, but I'd rather KNOW my info was compromised, and be proactive, then be in the supermarket line with ice cream and find out my card is on hold due to fraudulent activity.

Odds are that your info hasn't been compromised. Sorry, but scaring the hell out of thousands of customers isn't a good idea.

The cash machine is attached to the bank, so I presume they have cameras, if not the cameras above the keypad anyway.

Most don't. Camera above the keypad? I'd be more worried about that identifying my PIN number!

Of course i've covered the keypad, as I usually do. But it doesn't take a brain surgeon to watch someone's hand movements and figure out among 9 digits.

Will if somebody's watching you close enough to do that, cancel the transaction and walk away.

EarthBoy

melpk may well be a scammer him/herself, testing the waters to find out how many people would agree that a mass emailing of people advising them to change their account details would be a good idea. He could then email a load of people to obtain people's bank details and empty their bank accounts.

olly300

OP you clearly haven't thought the issue through.

Yesterday I received a message from the fraud protection team at one of my card issuers to phone them back. However as I didn't speak to a person but a automated machine I immediately got suspicious and phoned the bank up to speak to a person It was genuine but I had called about the transaction the day before. So to do that one transaction I spoke to 2 people directly the day before and one of these people had to speak to another person. I then spoke to one person that day who had to speak to another person. So I total I dealt with 5 people to clarify one transaction.

Now if HSBC send out a letter to say that your card and pin may have been compromised how much is that going to cost the bank?

HSBC will take action if your card is definitely compromised i.e. the postman is mugged but if it's not definite they have to rely on customers to use their commonsense.

DrSyn

The simplest idea to avoid all worry and hassle of skimmers when you need to get money out, is to use "cashback" at a major supermarket or take money out using the "Post Office Counter Service". Anyone agree?

DrSyn

I forgot about using a cash machine INSIDE" a bank.

AnonymousForObviousReason

This is a video showing a camera and card skimmer being fitted, then the difference between covering and not bothering to cover your number. I use my wallet or if I have a thick coat on the sleeve of that generally.

http://www.wired.com/threatlevel/2010/09/skimming-video/

young_money_saver

AnonymousForObviousReason wrote: »

This is a video showing a camera and card skimmer being fitted, then the difference between covering and not bothering to cover your number. I use my wallet or if I have a thick coat on the sleeve of that generally.

http://www.wired.com/threatlevel/2010/09/skimming-video/

good video anonymousforobviousreason. I also use my wallet and my hand to shield my pin. is that a co-op bank cash machine in the video because it looks alot like the co-op one I use (not that it'll be the same, I mean generally)?