Do sellers have 2 post what listing states?

wilykit

No, PayPal don't take a % of what the Buyer refunds you, as long as it is actually processed as a 'Partial Refund'.

Even if PayPal did take a %, the money refunded would be better than nothing, no?


Everytime I have received a refund paypal have still taken a cut of the money???

piratefairy

wilykit wrote: »

Everytime I have received a refund paypal have still taken a cut of the money???

I think it must have been sent as a separate payment to you from the seller / whoever refunded then?

I'm sure that if, as a seller, you choose to "partially refund" on the relevant transaction, the money is made up of mainly the amount you received, and a little from the fees.. And if you were the buyer being refunded, you wouldnt' be charged for the payment coming back.

I'm sure someone else will know better than me :S

wilykit

No, it came through as a refund yet they took the money off me, once was because the item sent was unsuitable for my dog so they refunded me and the other time was when i never received an item and both times i got charged for it, which i think is unreasonable as i lost out due to no fault of my own lol.

roses

You can open a paypal dispute for "postage not as described". I've done it before for someone who said they would post by special delivery but used 1st class. I'd do it out of principle.

Crowqueen

wilykit wrote: »

No, it came through as a refund yet they took the money off me, once was because the item sent was unsuitable for my dog so they refunded me and the other time was when i never received an item and both times i got charged for it, which i think is unreasonable as i lost out due to no fault of my own lol.

Did you complain at the time?

soolin

wilykit wrote: »

No, it came through as a refund yet they took the money off me, once was because the item sent was unsuitable for my dog so they refunded me and the other time was when i never received an item and both times i got charged for it, which i think is unreasonable as i lost out due to no fault of my own lol.

Then they definitely did not refund properly, or else they did it outside the 60 day refund window.

Refunding an original payment means the original sender gets the full amount back with no charges deducted.

macfly

And if you have to refund someone after the sixty days, it would be sent as a gift, so no charge to you.

Smit1970

continualdiamond wrote: »

Won an item fairly fairly cheap (shoes), item was stated as 2nd class recorded at £5 and I was more than happy to pay this and liked the fact that it was recorded.

But then a bit miffed when it was sent 2nd class normal post for £2.36.

Can a seller just then list whatever p/p they want, but then change their minds when it comes to posting it?

So he got a couple of quid ahead toward his 17%+ eBay and Paypal fees, his petrol to the Post Office, his time queuing up, his packaging materials, etc etc.

You didn't mention the cost of the item. 99p I bet. :laugh:

Are you so hard up for a couple of quid? You got them didn't you? What's the problem?

As to the "75p refund" guy above....... words fail me!

Dicky2K

I would assume its the principal more than anything else.

Crowqueen

Smit1970 wrote: »

So he got a couple of quid ahead toward his 17%+ eBay and Paypal fees, his petrol to the Post Office, his time queuing up, his packaging materials, etc etc.

You didn't mention the cost of the item. 99p I bet. :laugh:

Are you so hard up for a couple of quid? You got them didn't you? What's the problem?

As to the "75p refund" guy above....... words fail me!

You posted on the other thread about 17% - you do know you're not allowed to charge eBay/Paypal fees to postage (as per their rules), and that I can't work out where you get that 17% figure?

Also people are rapidly finding out that larding postage costs with all kinds of everything makes you look expensive alongside competitors who charge stamp cost, so it's not really a good idea even as a seller to do it.

Harping on about people looking at the total cost makes me think postage should be included in the start price, then you don't even need to worry about anything you charge - because the buyer will see the total cost anyway.