Gas - Scottish Power forced entry

brightgirl

Where is the link for a call-back?

Thanks for logging your complaint with ScottishPower. Please click on a complaint item below for more detail.

Complaint ID Created date Status 3096XXX XX/09/2010 Closed 3138XXX XX/10/2010 Open

Your complaint has been escalated to our Customer Care team and we're working to resolve your complaint as quickly as possible. If you need to contact us for further information you can:

• Request a call-back by clicking the link above
• email us [EMAIL="customer.services@scottishpower.com"]customer.services@scottishpower.com[/EMAIL] or
• call us on 0845 270 0053.

Please take a note of your Complaint ID before contacting us

Scottish_Power

Hi brightgirl

I would guess that your email providing Direct Debit was missing relevant information or that the information you provided was unsufficient to set up a Direct Debit there and then. Working night shift should make it much easier for you to contact us as we are open from 8am to 7pm. I sometimes like a long lie but surely you do not sleep that long?

Look at the link below regarding the call back facility:

http://www.scottishpower.co.uk/your-home/existing-customer/home.aspx

There are two different pages on the website. One for existing customers and one for non existing customers. Make sure that you are in the existing customer page and you will be able to arrange for a call back.

Kind Regards

Colin @ ScottishPower

samtheman1k

brightgirl wrote: »

At that time I emailed over all my info for dd setup during nights as I was working night shift and sleeping during the day.

I got email back to call customer services on 0845 etc etc.

I then sent more emails. Then I sent a letter to Atlantic Quay which also went unanswered. I left it at that but kept paying by card as and when I could because I didn`t need the stress. No I was not in arrears.

So did you phone back the 0845 number and try to give the details over the phone?

davidgmmafan

Have there been ANY failed arrangements in the past?

Surely you must've had some reminders? Keen to help but like others it seems something is missing from this picture...

brightgirl

No no no... No info was missing and had it any info missing then surely your email advisors can request this. Simple answers are call us. On my bill it says customer service by phone and email.

You lot simply want customers to call in rather than email the info and process it. How hard is that?

scottishpower_company_representative wrote: »

Hi brightgirl

I would guess that your email providing Direct Debit was missing relevant information or that the information you provided was unsufficient to set up a Direct Debit there and then. Working night shift should make it much easier for you to contact us as we are open from 8am to 7pm. I sometimes like a long lie but surely you do not sleep that long?

Look at the link below regarding the call back facility:

http://www.scottishpower.co.uk/your-home/existing-customer/home.aspx

There are two different pages on the website. One for existing customers and one for non existing customers. Make sure that you are in the existing customer page and you will be able to arrange for a call back.

Kind Regards

Colin @ ScottishPower

brightgirl

samtheman1k wrote: »

So did you phone back the 0845 number and try to give the details over the phone?

Everytime I did finally manage to call, they were shut. usually at 7.30pm

brightgirl

davidgmmafan wrote: »

Have there been ANY failed arrangements in the past?

Surely you must've had some reminders? Keen to help but like others it seems something is missing from this picture...

No arrangements in the past so nothing to miss. SP asked me what they could do to resolve the issue, the damage is already done and i`m getting nowhere at the moment. The missing part is SP`s thinks they are always right and the customer is always wrong. Thats damn unfair.

Premier_2

scottishpower_company_representative wrote: »

... Working night shift should make it much easier for you to contact us as we are open from 8am to 7pm. I sometimes like a long lie but surely you do not sleep that long?...

brightgirl wrote: »

Everytime I did finally manage to call, they were shut. usually at 7.30pm

D'oh! :doh:

Cardew

Colin,

Well done for keeping your cool!

samtheman1k

So you were asked to phone them during opening hours to sort the problem out, but you failed to do so? Am I missing something?