Slow Payers

fiscalfreckles

I do state (politely) on both my listings & invoices that I require payment within 5 days, or at least contact.

And I stick to that - I send a reminder at day 5 and would open a dispute if I get no response in 24 hours.

If someone gets in touch & explains that they are waiting for money to transfer into their paypal a/c or whatever, I would wait, but those who don't make any contact at all or reply to messages, I do treat with suspicion. In my experience, most genuine buyers pay up promptly and those that don't are often (but not always) non-payers.

In the last 6 months, I have had many more non-payers & disputes than ever.

glitter123

cyberbob wrote: »

Also you haven't got anything stupid like they must pay within 24 hours in your listing. Those sort of things make people take their time paying.

No.

I seem to be getting more and more buyers like this though. I currently have two outstanding. Expereince has shown if they fail to make any contact whatsoever they are more likely to be non payers. I'd rather just know so that I can relist.

LadyGooGoo_2

Having won something via snipe late one night, I had an email when I got in at work the next morning asking what the delay was and reminding me to pay. :eek:

I didn't even know I'd won it yet! I'd only been up for 90 minutes and I'd spent most of that in constant motion. Getting to work on time is important, checking to see if my low ball bid got beaten f immediately on waking isn't. :rotfl:

Judging by their lengthy response times, sellers don't sit day and night at their PCs so why expect buyers to?

Having said that, it's my selling experience that if they don't pay pretty sharpish when you open the dispute then they are not going to. When the dispute times were longer I don't think there was ever a buyer who paid on day 4, 5, 6 or 7.

[Deleted User]

Crowqueen wrote: »

Excessive and likely to irritate the buyer into giving you some unpleasant feedba
ck and paying so it may not be removed.

A reminder on day 3, a dispute on day 4 and closing the dispute without further contact should be OK. If they really are not replying then it's always better to let sleeping dogs lie.

The only person that is worrying about it is you so to dispose of it as quick as you can and to move on, get your fees back and relist is far better for you in the long run than worrying about non-payers.

i dont do it as often depending on feedback
normally if <50 i start from day 2 or 3
i disputed once and they replied saying

' i swear i thought i paid for the item already '
i changed the way the system works now and dsr for communication is 4.9 average

sassy_one

If Ia m going to be a little longer in paying I will message the seller before I bid and ask if it is okay for me to bid and pay by XX and if they could let me know, if they agree I bid, if not I don't!

I do have 100% positive feedback and in some left it does state 'Agreed payment time was paid as promised' etc and have had no problems, just think eBay is all about contact and keeping in touch and letting your seller/buyer know whats happening rather than ignore it and hope it will go away!

Crowqueen

coldstreamalways wrote: »

I have had two lately, one was sending a cheque (don't accept them anymore!!) and promised it had been posted, kept sending me emails asking where the item was, she sent me the tracking number of the cheque which never arrived so I relisted.

Another I emailed after 2 days, again after 4 then second chanced it on day six, only to receive an email saying her husband had been in hospital. Well, he wasn't too ill for her to bid on it so why not pay straight away!??
I always pay immediately.

Did you open disputes on either of those two items? Always better to do the dispute first, then relist or do an SCO, it saves that situation from arising and resulting in negative feedback.

@Vin - good to hear . It did sound a bit foolish but if you haven't suffered because of it then you must be charming them into paying rather than irritating them.

I think the problem is that eBay is virtually the only site now that still doesn't take payment automatically as the item closes out, probably due to the auction format. It has its pros and cons, but since one-click online shopping is such an integral part of life now, I think that's a genuine reason for people's perception of a rise in NPBs. Even having to enter a Paypal password puts several extra steps into the equation that people are unused to. And even when you order something online like pizza where you have to manually input the card number every time, the item isn't actually ordered until payment goes through. So eBay is still rather antiquated in this regard.

I remember ten years ago ordering some Warhammer figures from Games Workshop and having to email the company directly to order what I wanted from their catalogue and send them my card number over email (! - I hope I am misremembering that given how insecure emails can actually be). How times have really changed.

cyberbob

vinh1000 wrote: »

depends on feedback

As a buyer can only get a positive not much to judge on really

glitter123

i have an unpaid item now a week old. The seller hasn't made any contact. I've yet to open a dispute and I know I can do that now.

I've checked their history and they have been online and bought other things in the meantime - one today but still no payment. I think this is taking the ........

Crowqueen

Open it as soon as possible.

[Deleted User]

Crowqueen wrote: »

Did you open disputes on either of those two items? Always better to do the dispute first, then relist or do an SCO, it saves that situation from arising and resulting in negative feedback.

@Vin - good to hear . It did sound a bit foolish but if you haven't suffered because of it then you must be charming them into paying rather than irritating them.

I think the problem is that eBay is virtually the only site now that still doesn't take payment automatically as the item closes out, probably due to the auction format. It has its pros and cons, but since one-click online shopping is such an integral part of life now, I think that's a genuine reason for people's perception of a rise in NPBs. Even having to enter a Paypal password puts several extra steps into the equation that people are unused to. And even when you order something online like pizza where you have to manually input the card number every time, the item isn't actually ordered until payment goes through. So eBay is still rather antiquated in this regard.

I remember ten years ago ordering some Warhammer figures from Games Workshop and having to email the company directly to order what I wanted from their catalogue and send them my card number over email (! - I hope I am misremembering that given how insecure emails can actually be). How times have really changed.

Yep :T agreed