Do I have a right to be upset about this?

sp1987

It wouldn't surprise me that people were unable to attend to an obvious disability (a wheelchair is about the biggest clue that someone may have difficulties!).

There is far too little disability awareness from some individuals who are 'front of house' in many organisations and companies. It is easier to forgive when the disabled person has something 'hidden' (i.e. they aren't coming in laden with equipment to help them) but still far from ideal as so many people are aware enough of their difficulties and don't want to have to announce it. A simple non-descript 'do you need any extra help with this' like the till operator does at tescos would help. It makes no judgement as everyone is asked the same. Ok I don't need help with my packing, but I'll bet lots of other seemingly healthy looking people do and it's nice to be asked even if you don't need help. A quick 'is there anything you need help with' would surely catch all these sorts of problems.

Manners cost nothing and could save people a lot of upset.

As for the course itself, not really cause for complaint especially regarding the 'type' of people in there. Some of the nicest people I've met look like they wouldn't be too friendly! Especially if you have a disability and want people to look beyond that, give people who look like they may not be somebody you may like a chance too.

oldmotherreilly

How on earth were they expecting you to get up the stairs in a wheelchair? That's not insensitivity, that's an impossibility! It would totally contravene all rules in Jobcentres for you to attend a course on any floor other than the ground floor, as you have to be able to come down the stairs on your own in the event of fire and the lift being out of service. What should have happened is that, when you arrived at the JCP, the Floor Manager should identify that you were a wheelchair user and rearranged your appointment for a 1-2-1 on the ground floor on an alternative date, if they were unable to see you straight away. I would definitely complain if you were carried up the stairs for these reasons-the Jobcentre Manager can then replay the security tapes (all public areas are normally monitored, especially stairwells where problems can occur unnoticed); identify the staff concerned and deal with the matter appropriately.

skibadee

I don't understand OP why you do not wish to complain to the office concerned......I certainly would be doing so if I felt I had been treated unfairly and inappropriatly ....... and aptly you were!

I hae looked at other threads you have started..in one of these you mention starting your own business..is that still an option?