mobiles.co.uk- Has anyone had problems just buy into a contract?

susiemorreale

Hi,
I have read that many have had problems with getting cashback etc from mobiles.co.uk. I have seen a contract on the website that is a basic 24 month contract - no free gifts, no cashback etc. The package suits my needs. I am unsure if I should trust them or not? Most complaints I have read about are about claiming cashback. If I take the contract - and it is with T-mobile, what dealing will I have to have with mobiles.co.uk again? And has anyone had very few problems with this?

mobilejunkie

Provided they supply the deal as described you may just have to cancel any free insurance and gadget helpline complusions - that's pretty straightforward. However, as you have no doubt read, communication and customer care aren't their - er - priorities so you could still encounter hassle should anything go wrong. With these (real) provisos you should be fine - but that isn't a recommendation given their track record and general attitude to customers.

susiemorreale

Thanks for your reply! I think I am going to hold off a bit. My contract with Virgin ends in a couple of weeks but think I will keep looking into different deals. I like to have a 'person' to deal with so ordering a phone and contract off the internet makes me nervous. So have to think long and hard first! Thanks again!

susiemorreale

The annoying thing is, is that I have had no problems with Virgin at all, for 6 years now. But they do not offer the up to date phones, and if I am going to be tied into something for 24 months, I want to feel I will be happy with it for that long - or most of it anyway! But, sadly Virgin are not moving quickly, as regards to the mobiles they offer!