PC's been clobbered - where do I go for...?

quidsinquentin · 12 October 2006 at 12:49PM

Hi

We've just been clobbered by a series of Trojans, diallers, etc.

In particular, one item Yinstall.exe, might still be on.

We've got full Norton, but somehow everything got through and ran havoc on the PC.

There are now lots of niggling little problems with the PC (hanging, freezing, etc) and I'm not convinced that Norton got the lot.

Can anyone recommend a company to take the PC to for analysis/repair??

I was thinking of PC world, but I don't hear too much good about them.

mdean · 12 October 2006 at 12:51PM

Get a copy of Hijack this - and do a scan - that should reveal things to delete

f1charlie · 12 October 2006 at 12:53PM

Follow the steps in this thread:

http://forums.moneysavingexpert.com/showthread.html?t=133269

Reluctant_spender · 12 October 2006 at 12:54PM

HAve you not got a good local computer shop.

Or download hijack this a post it at https://www.bleepingcomputer.com/forums/

Where someone will help you one on one.

quidsinquentin · 12 October 2006 at 12:59PM

Unfortunately, one of the niggles is that the PC will not boot into safe mode (or I'm doing something seriously wrong).

When we go in the PC stays at the black screen - "safe mode" in 4 corners of screen.

ollyshaw · 12 October 2006 at 1:06PM

I would get hold of an XP disk and do a full install.

If you want to work safely in the mean time, try an Ubuntu live disk (might also be worth switching to ubuntu to prevent these problems in the future)

https://www.ubuntu.com

Cheers,

Olly

quidsinquentin · 12 October 2006 at 1:14PM

My PC's a DELL, and they don't send an XP disc with them anymore. Can I take a copy - of XP - off the PC or will that be damaged/infected??

kai666 · 12 October 2006 at 1:19PM

download and run spybot search and destroy. It's free. It should get rid of a lot of the nasties you have

I found hijack this was only any good if you know what you are doing and deleting. Not very user friendly for a novice

z80 · 12 October 2006 at 1:29PM

quidsinquentin wrote:

My PC's a DELL, and they don't send an XP disc with them anymore. Can I take a copy - of XP - off the PC or will that be damaged/infected??

You should at the very least have a recovery CD from Dell with which you can reinstall from.

I would recommend a complete wipe of the drive and reinstall.

I'm not sure how Dell work these days - but you may find there is a recovery partition on your drive which you can restore from, however it is possible for this partition to also be infected.

Dell should be able to supply you with the media you require to re-install. If you know anyone else with a Dell machine that has an XP disk this should be fine - if possible make sure you get an XP SP2 disk.