some kind of glitch on vodaphone

farmeruk

Vodafone_company_representative wrote: »

Hi Guys

This is something that we are currently looking into. If you want to get in touch with us to discuss, please contact us on Web Relations Team with the subject: WRT135 S/S

I am certain we can help with this.

Thanks

Espi
Web Relations Team
Vodafone UK

Get in touch to discuss what exactly? you are either going to honor this, or you need to send out cancellation emails.

dtaylor21184

Lol exactly they probably just wanna see if they can get you to sign up by offering a worse deal

farmeruk

Welcome to Vodafone! You are about to be connected to a online customer service representative for Vodafone UK. Your approximate wait time is 0 minute(s) and 1 seconds. We thank you for your patience and look forward to chatting with you.
An online customer service representative will be with you shortly. Your additional wait time will be approximately 0 minute(s) and 1 seconds. Thank you for waiting.

5 minutes later lol

You are now connected with Himanshu.
Himanshu: Hello, you're chatting with Himanshu, one of Vodafone's online customer service specialists. May I take your name please?
You: mrs xxxxxxxx
Himanshu: Thank you
Himanshu: How may i help you today
You: i ordered a contract phone and heard nothing
Himanshu: Have you ordered it online..
You: yes
You: Order number: oxxxxxxxxxxx
Himanshu: Let me check..
Himanshu: I have checked the system with the reference number you have provided, however there is no updates available about this order.
You: so this means what exactly?
Himanshu: As the phone was ordered online, you need to contact sales response team on 08448540430 or email them on onlinelogistics@help.vodafone.co.uk and I am sure one of our advisor there will help you better.
Himanshu: The online teamhas detailed database of online orders
You: ok, thanks.

dtaylor21184

So useless then lol

breezerbay

Vodafone_company_representative wrote: »

Hi Guys

This is something that we are currently looking into. If you want to get in touch with us to discuss, please contact us on Web Relations Team with the subject: WRT135 S/S

I am certain we can help with this.

Thanks

Espi
Web Relations Team
Vodafone UK

I have spoken on this chat 3 times in the last 2 days and all they do is direct you to a phone number who then assure you it is being dispatched but you dont get anything!

I have just had ANOTHER chat online and guess what they direct me to the telephone number where nobody can commit to anything.

VF refuse to take responsinbility for anything, every person you talk to will direct you to someone else. No one ever makes a decision in that place.

I think i will revert to Orange, i was with them for years and never experienced any poor CS.

Oh yeah...apparently VF Customer Service cant help me as they are "customer service"! What a joke, i cannot begin to tell you what would happen to staff in the huge organisation i worked in if the CSR told a customer service they couldnt help a customer!

farmeruk

I ordered one for my wife and was expecting them to honor this at the start, but since the credit check they have done jack ....!


If i get no response from the email i sent to day i will take the whole family over to orange,not a biggie to VF but the way i look at it is £50 a month £600 a year 30 years is £18k and im sure we all spend more than that over the course of the month between us all.We all been VF from day one so instead of telling others they are great i will tell them i left because they are awfull.

dtaylor21184

I didn't rate vf before this offer but after I got my credit check back I thought they was about to win me over I'll stick with t mobile I think better cs and far better company

my bf is with vf and he can't stand them

breezerbay

By the way on VF chat, the reference WRT135 S/S, means absolutely nothing to them. They jsut direct you to the online logistics team...yet another CHARGEABLE phone number....

jeppy

I've still not heard, but there are some on Hotukdeals that have received the phone but the tariff chraged is the original one.

My bank account hasnt been debited yet. If they take an extra £30 for the phone without my authorisation I will not be happy.

chinesedeli

I recieved my phone this morning and they have upped my monthly charges, i shant be paying them and if i have to send the phone back i will never have anything to do with vf again.