T-mobile appalling

mr-mr_2

it is virtually impossible (i have not yet succeeded) in going through 150 to speak to a human at the other end. the endless, pick 1 2 3 4 5 etc just goes on and when you think you may have succeeded, another sub set of options is parroted out at you. just awful.

MOPI

I found this also. None of the menus seem to go through to a customer services rep. To get through to a customer service rep I pressed *0 three times when prompted to choose an option, eventually it will give up and say "press 1 to be placed into the general customer service queue".

Hope that helps

angelsmomma

I never press any options for any automated system, it asks about 3 time and says number not recognised then puts you into the customer service queue to speak to a person. I hate automated systems

Ewaf

Hum. I have been with tmobile 2 years and always get through to them in like 2 minutes? Its pretty straightforward...just follow the relevant options. Last week I complained about some signal issues I was having (which have been sorted) and they gave me £50 on my account to say sorry. Thats two months of bills for me!:j

mr-mr_2

What are you going on about Ewaf? What options do you pick? It all more or less goes in the same queue, so why not just scrap this crap.

Ewaf

I literally just follow what I am looking for. I rang last night about my upgrade, followed options for upgrade and was through to someone in literally 2minutes. What time of day do you normally ring?

owitemisermusa

A bit of a pain, but I can vouch for the patiently waiting, pick no options method. After about 3 cycles, the 'lady' gives up and asks you to press 1 to be put in the general cust services queue which is answered almost immediately.