Halifax have lost my statements.

hubb

I have opted for paper free statements which show on my online account. While viewing my 2009 statements, the site crashed and I had to log back in with a new browser. When I went back into my account I found that all July 2009 statements were missing. There was no option to delete so it was nothing I had done. All other months before and after are still there which go back as far as 2008.

As I need these statements to do my accounting I contacted halifax who said they can't do anything about it and it will cost me £5 to get the statements posted. I said it was not my fault they had dissapeared but they just couldn't help and still said it would be £5 to send out the statement.

Is there anything I can do ?

pcombo

The statements aren't kept that long, I am sure they get deleted after a certain time. Plus why would u wanna look at a statement from 2008 ;o.

opinions4u

Speak to a supervisor and ask them to waive the charge. I would be pretty confident that they will do.

Also might be worth ringing the online helpdesk on 0845 602 0000 to try and get to the root of the problem.

pcombo wrote: »

The statements aren't kept that long, I am sure they get deleted after a certain time. Plus why would u wanna look at a statement from 2008 ;o.

They are meant to live for two years online.

blueberrypie

Did you look in the Archived items section? It's easy to miss if you haven't used it before.

hubb

Yes to all. As I said, they shouldn't be deleted as it's only July last year. If 2008 is still there, all the others after should be.

I asked on the phone and they said they will have to charge if I get a printed statement. Why would they waiver the charge ?

AnonymousForObviousReason

hubb wrote: »

I asked on the phone and they said they will have to charge if I get a printed statement. Why would they waiver the charge ?

They may drop the charge as a good will gesture because you are a customer having problems due to no fault of your own.

BTW have you tried logging on with your old browser?

Azrael_1701

If you are registered for paper free documents, you can get them sent out in paper form without the charge.

hubb

Azrael_1701 wrote: »

If you are registered for paper free documents, you can get them sent out in paper form without the charge.

No you can't.

Mikeyorks

hubb wrote: »

Yes to all. As I said, they shouldn't be deleted as it's only July last year. If 2008 is still there, all the others after should be.

I asked on the phone and they said they will have to charge if I get a printed statement. Why would they waiver the charge ?

Unlikely they've been deleted. More likely you didn't archive them? It's an action you have to choose - it's not automatic. If you didn't select archive for the July statement (or it was in the 'crash' session) - there will simply be the gap you describe?

(Which is why I patrol the OHs statements and have my email address as the notification - archiving them isn't on her shopping list!)

Mikeyorks

hubb wrote: »

No you can't.

As two of the earlier contributors work for Halifax (inc the one you're responding to) ...... I wouldn't be too emphatic?

opinions4u

Mikeyorks wrote: »

As two of the earlier contributors work for Halifax (inc the one you're responding to) ...... I wouldn't be too emphatic?

If I'm one of those, my Halifax days are long behind me.

That said, I've never heard of the rule that you waive charges for duplicate statements for customers with the paperless option.