Orange Bill

Jonb_2

To cut a long story short, I recently went to Spain. Prior to going I spoke to Orange and told them I wanted to use my iPhone (Dolphin 35 tariff) abroad in the same way I do in the UK. I specified that I would want internet access and access to my emails. They sold me a EU bundle, which I think was £12 for 10MB. I though this was good value so I took it.
Whilst in Spain, in fact the first day I got there I got a text message telling me I had used 5MB of my allowance. I stopped using my phone for a couple of days. I then phoned them and they told me to ignore the text message, I had over 9MB left. This situation was repeated twice more, and twice more I phoned them to be told I still had plenty of MB's left. All is well and good, I was using my phone as I wished.
I received my bill yesterday. Normally, it is around £50 per month. This bill was £910. :mad:

I phoned the ever helpful Orange Customer Care. I was on the phone for 40 mins. 5 minutes of that was me requesting to speak to a Manager, after the call handler finally gave me a name of a manger. This request was refused.
I requested transcripts of my phone calls, both when specifying the bundle I wanted and whilst I was phoning to check the remaining balance of the bundle. The call handler said this may not be possible. To rub salt in the wounds, just prior to wishing me a pleasant evening and weekend, the call handler said "Well, sir I understand your problem and as a goodwill gesture I am willing to offer you a credit of £5 off your bill." :rotfl:
Words simply do not do this justice.


Anyone got any similar experience of this?

Jonb_2

Bump.

Any help would be greatly appreciated.

Atha_Cliath

I went to ireland without international access. My wife could not get hold of me so rang orange asking them to turn international on my phone. Result was that I came back to a £700 bill as a had data roaming switched on. I have been trying to get this corrected for two months with several letters and numerous phone calls. I the account holder never requested this service. Orange customer service is a joke and this company are fraudulent. They are no longer willing to discuss even though they are clearly in the wrong. Is their an ombudsman for telephony companies. They have switched off my phone and black mailing me into paying the £700

Jonb_2

That's shocking I am copying my letter to:

The Office of Communications (Ofcom)
Riverside House
2a Southwark Bridge
London
SE1 9HA

The Chartered Institute of Arbitrators
International Arbitration Centre
12 Bloomsbury Square
London
WC1A 2LP


The Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS)
4th Floor Clove Building
4 Maguire Street
London
SE1 2NQ

Each of these organisations also have websites.


Good luck.

Jon_01

Atha_Cliath wrote: »

I went to ireland without international access. My wife could not get hold of me so rang orange asking them to turn international on my phone. Result was that I came back to a £700 bill as a had data roaming switched on. I have been trying to get this corrected for two months with several letters and numerous phone calls. I the account holder never requested this service. Orange customer service is a joke and this company are fraudulent. They are no longer willing to discuss even though they are clearly in the wrong. Is their an ombudsman for telephony companies. They have switched off my phone and black mailing me into paying the £700

Is/was your wife on the acc either as a third party or acc holder ?

Techhead_2

Jonb wrote: »

That's shocking I am copying my letter to:

The Office of Communications (Ofcom)
Riverside House
2a Southwark Bridge
London
SE1 9HA

The Chartered Institute of Arbitrators
International Arbitration Centre
12 Bloomsbury Square
London
WC1A 2LP


The Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS)
4th Floor Clove Building
4 Maguire Street
London
SE1 2NQ

Each of these organisations also have websites.


Good luck.

They are the wrong bodies, they have no powers to do anything. You want CISAS . cisas.org.uk

You will need to have followed Orange's complaints procedure.

ruggedtoast

Theres meant to be a maximim amount they can charge you in Europe under new EU legislation. Some German got charged 20 thousand euros or something for downloading a film in France.

Jonb_2

Thanks,Techhead.