Arguing the toss with Tesco customer services grrr

dacouch

They have Rocky Caramel Chocolate Bars on half price at my local store, the label states "Original" Price £1.45 "Reduced" to £1.45

CupOfChai

Mwa is right. This offer has been on and I've been buying from it for months, not once do I get two of the same packs of meat but the offer always worked. I think on that occasion the shop had got it wrong, but it would be nice if the member of staff could have been gracious enough to admit it was a mistake!

Ebe_Scrooge

I had a similar thing a few weeks back. I can't remember the exact prices, but it was along the lines of :

Pack of 6 sausages = £1.10
Pack of 8 sausages = £1.50 ( exactly the same sausages )
The offer label said "Any 2 for £2.00"
Under the "Any 2" it said in brackets "6/8"
So of course I bought 2 packs of 8, only to be told that the offer only applied to the 6 pack. When I pointed out the "6/8" to the store manager, saying that meant both the 6-pack and the 8-pack were included in the offer, she just refused to do anything, saying the till was right ! In the end I got no refund, but emailed Tesco - still to hear anything back :-(

A similar but slightly different topic - check the figures on multibuy offers. At our local store, currently you can buy 2 cartons of 4-pint milk for £2, or 2 cartons of 6-pint for £4. So the 4-pint offer works out at 25p per pint, whilst the 6-pint offer works out at 33p per pint.

Can't really "rant" about it, as it's clearly labelled, but I wonder how many people just assume that buying the larger cartons will work out cheaper ?

aloise

chelms38 wrote: »

What I really hate at Tescos(and most of the supermarkets)is when you are doing a big trolley shop and things have been put in the wrong section and it only comes to light when you get home.Now I guess I will have to closely scrutinise everything. :mad:

That drives me mental as well.:mad: it's always happening in Morrison's, although sometimes it's customers who put things in the wrong place.

DCFC79

Ill have to keep an eye out for this, when it says "any " i like everyone else think it means just that, id be inclined to write a letter explaining about the confusion the 2 for £3 is causing

Lip_Stick

It seems that that the word 'any' is used to intentionally mislead customers from what I've read on this thread. There's no need to use 'Any' if the offer is only related to the only product that the offer label is attached to. I wonder how many people take up these offers and don't bother checking their receipt.

I remember buying coffee that was displayed on the end of a aisle. It has a 2 for 1 offer in a huge sign above it it, only the product was just reduced, the high shelf label was covered by other products so you couldn't see that it was exempt. Done deliberatly? I bet it was.

Rosemary7391

Lip_Stick wrote: »

It seems that that the word 'any' is used to intentionally mislead customers from what I've read on this thread. There's no need to use 'Any' if the offer is only related to the only product that the offer label is attached to. I wonder how many people take up these offers and don't bother checking their receipt.

I remember buying coffee that was displayed on the end of a aisle. It has a 2 for 1 offer in a huge sign above it it, only the product was just reduced, the high shelf label was covered by other products so you couldn't see that it was exempt. Done deliberatly? I bet it was.

I bet it wasn't - stranger things have happened by accident!

If I was getting no sense out of customer services or a manager, I would ask to speak to someone on price control, or commercial (those are sainsbury's department names, old name and new name, may be different elsewhere) as they are responsible for such things and will not only clarify it properly but sort it out as well!

Lip_Stick

Rosemary7391 wrote: »

I bet it wasn't - stranger things have happened by accident!

If I was getting no sense out of customer services or a manager, I would ask to speak to someone on price control, or commercial (those are sainsbury's department names, old name and new name, may be different elsewhere) as they are responsible for such things and will not only clarify it properly but sort it out as well!

Acutally, funnily enough the CS woman said she'd had many complaints over it and I got my money back, but obviously no one had bothered to correct the issue. And why bother to put a popular coffee under a 2 for 1 sign, with all the other products that were 2 for 1, except for that one popular best seller? A huge sign, above all the products saying 2 for 1? Yet they weren't?

bylromarha

You have encountered CS staff trained at the school of Hell

They are scattered across the country, pop up when you least expect them and act as if every penny of DtD is coming out of their pocket.

Incidentally, I bought 2 different meats "any 2 for £3" got charged £4 and got DtD with no probs at all - a "sorry about that" in fact.

CS staff like yours make me more adamant that I will report every DtD I find.

go_cat

I had this with Tesco with a Max factor offer- sign said any 3 max factor products 3/2

Bought 3 mascaras - didn't go through as 3/2 - went to CS , saw this dopey woman who went to look at the stand ( I went with her to show her what I meant as she was adament she was right and the offer wasn't valid )

The stand had a big yellow sign saying all Max Factor 3/2 in the centre promotional area - however she pointed out to me that it wasn't infact anything 3/2 it was just the products with little yellow price labels under them :mad:

Silly me for not understanding the way Tesco do things doh!!!

anyway she refused to refund I wrote to customer services who said they didn't intend to mislead me and gave me my money back :T

It was principle with me if it says 3/2 on any range then that is what it should be :mad: