Santander's new withdrawal procedure

stclair

Sceptic001 wrote: »

Tesco probably pay a fixed fee for a debit card transaction, so its no skin off their nose whether a customer wants £1 or whatever the maximum they choose to impose.

Talking of supermarket cashback, could OP spend £1 in a supermarket and get cashback as required? Do supermarkets have a minimum spend before cashback is offered?

Well thats the thing the girl only spent about 80p anyway before asking for the £1.00 cash back.

I know one co op will only give you cash back in mutllipuls of £10.00. But I think every shop has there own procedure as a different co op will let me get £5.00 cash back etc.

Sceptic001

Looks like stclair has solved OP's problem :j

JCB2020

I'm with the OP on this one
Lets face it the banks use our money as an interest free loan which they lend out at high interest rates
My bank in common with most, unless you have large sums deposited, gives no return on monies sitting in my current account
In my view this more than pays the cost of any so call service the business provides

They have for some time now moving its customers away from face to face contact
Internet banking gets you to do what they did but at no cost to them, computer are much cheaper than people!
My local Nationwide had a face lift and 4 teller positions were replaced by 3
This despite that on Saturdays the queue was out the door and into the High St
In place of people they provided automated banking machines
I noted that the older generation just ignored them and still queued!

As has been said the future is machines either ATM or internet

[Deleted User]

agree with OP too
Our Money = Our Control

Then again i have been able to withdraw less than £31 at some Santander Branches

BlueAngelCV

I think that's absolutely appalling.
As the OP said, it's their money.
I understand why their our limits on the amount that you can take out at one time/in one day but you should be able to take out as little as you want. It's you money, you should have access to it.

I recently had my card stopped because of fraud. Luckily my OH was able to lend me some cash but if not I would have been in a position where I needed to take out less than £31 and had no other way to access it. I would have been furious had I not been able to.

Does it state this in their t&c? I've never noticed it, although I admit that doesn't mean it's not there.

jambosans

BlueAngelCV wrote: »

Does it state this in their t&c?

Whilst not mentioning a specific amount, it does state:-

Santander wrote:

6.6 For accounts that allow withdrawals at the branch counter, there may be amaximum or minimum limit on the amount you can withdraw from a branch counter...

Ergo Santander can impose limits in compliance with their T&C's.

opinions4u

A business can choose what customers it wishes to trade with, how it wishes to trade with them and what it chooses to charge those customers.

Equally, a customer can choose not to trade with a business if it doesn't suit their circumstances.

The account that the OP has provides her with a debit card that also works in ATMs. It has terms and conditions that say that the customer should use that debit card or ATMs to withdraw funds. It is as simple as that.

If the customer is not happy with those terms and conditions then they should take their business elsewhere or open a different type of account that allows them to use the counter service in the branch. But then perhaps they would be on here complaining that their account doesn't have a debit card or can't be used in an ATM.

nosherw wrote: »

for those of us who have been in the financial situation where every penny matters - I just hate people who preach about "tightening the purse strings and you should have money left at the end of the month" - yeah right, in the real world kids need feeding and bills need paying and i cant see any of these bills reducing.

Having been in the position you've described, I found budgeting to be absolutely the best way of making sure my restricted funds covered the essential purchases that needed to be made. In this case, the OP could manage her funds in a way that meant she could run her balance down to £10.01 or £20.01 or £30.01 and withdraw free of charge from an ATM. Alternatively, withdraw an amount of £31+ at the branch counter.

Or go to Tesco and buy whatever essentials are required and take cash back for the rest.

I agree with most people here, ITS YOUR MONEY, give it back Santander. Why oh why should you have to withdraw a minimum amount of £31, what idiot thought that one out.

I do find the £31 figure to be odd. What's the maximum amount that an ATM will dispense? £250? Then £251 would be a far more sensible policy to have in place.

collywollys wrote: »

it disgusting that a bank can tell you you can't get your money out of your account, absolutly disgracful that they are able to dictate this kind of policy!!

But the customer can get their money out. The customer has a debit card that works in ATMs.

JCB2020 wrote: »

Lets face it the banks use our money as an interest free loan which they lend out at high interest rates

I think you will find that a low balance / high transaction account like this one will not be making the bank any money at all. It will be a loss-maker subsidised by other customers.

My bank in common with most, unless you have large sums deposited, gives no return on monies sitting in my current account. In my view this more than pays the cost of any so call service the business provides

A current account with an average balance of £500 in it and an average number of direct debits and cash machine withdrawals will not make the bank any money in its own right.

They have for some time now moving its customers away from face to face contact

They have and we all know that the cost of providing service is part of this. But if a customer wants a branch service they can, in most cases, take a product that gives that.

BlueAngelCV wrote: »

I understand why their our limits on the amount that you can take out at one time/in one day but you should be able to take out as little as you want. It's you money, you should have access to it.

And the OP has access to it via ATMs and a range of other supermarkets and stores that provide cash back.

I recently had my card stopped because of fraud. Luckily my OH was able to lend me some cash but if not I would have been in a position where I needed to take out less than £31 and had no other way to access it. I would have been furious had I not been able to.

And clearly the situation you describe requires a common sense approach where branch staff can apply sensible discretion. I would suggest that exceptions are appropriate for customers with certain disabilities too.

worriedmummy_2

Sorry for the delayed reply.

But would just like to say a big thank you to all the supportive posts I have received since last sign-in.

I stand by my original post and think that banks have no right whatsoever to tell me how much I can and cannot lift of my own money.


I am going to look into opening a Post Office account!

Thank you whole-heartedly to the posters who supported my original post, very much appreciated.