Cancel Vodaphone Dongle Nightmare

candytwinkle

:mad:

I want to cancel a 24 month contract it has 15 months left to run at £40 per month.

I do not use the dongle as it doesn't work at my new property and the Laptop that came with the package was taken by my wife when we seperated.

I can't afford to pay the cancellation fee and can't afford to carry on paying the monthly payments of £40.

I emailed Vodaphone to see what they could do and got several differant answers and a lot of confusion, we must have over 50 emails. To cut a very long customer service nightmare short. I was offered £30 compensation and my bill reduced if i emailed them every month for it to be reduced £5 to a maximum of £20 per month payment.

I have just emailed them to reduce it another £5 and got a reply that I was now on a whole new 24 month contract and the £30 credit was an introductory offer of a reduction in the price plan!

Emailed them saying I havn't entered into a new contract as I don't want the one I have!!

So fed up with Vodaphone. Has anyone got any advise on cancelling or a way out PLEASE



***Edit: Just found the another thread of similar problems, sorry for not checking first******

gjchester

candytwinkle wrote: »

:mad:

I want to cancel a 24 month contract it has 15 months left to run at £40 per month.

I do not use the dongle as it doesn't work at my new property and the Laptop that came with the package was taken by my wife when we seperated.

Sorry for your situation, but unfortunatly thats not ground to cancel. It's not Vodafone fault you split up or moved (and I realsie it may not be yours either).

You could try moving the contract to your ex as she has the laptop, but as Vodafone supplied a laptop as part of the inducement to you taking the contract they will want to see you pay that back in terms of your monthly payments.

Good luck trying to sort it out.

candytwinkle

Totally accept that and thanks for reply my issue is really with this bit...........

I emailed Vodaphone to see what they could do and got several different answers and a lot of confusion, we must have over 50 emails. To cut a very long customer service nightmare short.

I was offered £30 compensation and my bill reduced if i emailed them every month for it to be reduced £5 to a maximum of £20 per month payment.

I have just emailed them to reduce it another £5 and got a reply that I was now on a whole new 24 month contract and the £30 credit was an introductory offer of a reduction in the price plan.

We agreed on one thing but now they have told me something very different?

I've emailed them again and awaiting a reply.

Guys_Dad

candytwinkle wrote: »

Totally accept that and thanks for reply my issue is really with this bit...........

I emailed Vodaphone to see what they could do and got several different answers and a lot of confusion, we must have over 50 emails. To cut a very long customer service nightmare short.

I was offered £30 compensation and my bill reduced if i emailed them every month for it to be reduced £5 to a maximum of £20 per month payment.

I have just emailed them to reduce it another £5 and got a reply that I was now on a whole new 24 month contract and the £30 credit was an introductory offer of a reduction in the price plan.

We agreed on one thing but now they have told me something very different?

I've emailed them again and awaiting a reply.

Demand, under Data protection, if necessary, the recording of what you agreed to. If they can't provide that, then they can't enforce the new contract, so you could, at least, get out of that.

As far as your original one went, then you agreed to have an air-time contract for 24 months, subject to the t&c in force at the time. If these t&c have a reduction in rental clause, then you are entitled to that. If not, then you agreed a 24-month deal.

24 months is a long time and this forum is littered with threads from people whose circumstances, addresses, requirements et al have changed during the contract period. I only hope that some MSE members can gain from others' misfortunes and don't tie themselves to long contracts as I am sure Candytwinkle can affirm.

candytwinkle

Ive just been reading the Vodaphone thread, I think i may write a long letter on there. People seem to be getting issues resolved by Vodaphone on that thread.

My issues with Vodaphone go back March and this was just the tip of the iceberg

Previously..........

My ex and I had 2 contracts with Vodaphone. Her's had our two mobiles and mine was for the Dongle. When we split I wanted to keep my number. This proved to be the start of the nightmare.......

They seperated but mixed up accounts and at one point took direct debit payments for my ex's phone bill from my bank account! I have had credit checks in my name but at my ex's new addresses, these are all logged on my credit report!

After months of trying to sort things out, I asked if as a gesture of goodwill they would reduce or cancel the dongle and now I don't know what is going on? (as per my original Post)

I have refused to talk to them on the phone and insist on emails so I have it all logged and at no point did I enter into a new contract!

Guys_Dad

Good that you have it in writing via emails. Bonus. Nonetheless, using Data Protection law as your reason, demand proof of this "new contract" they say you have taken out.

If you are correct - then you will have no problem there. But you must say that this is a formal Data protection request as they are then governed by legislation. You should also put that you expect any charges for this to be refunded if you are proved correct.

You can then trade this off against any goodwill that they are bound to offer, but remember that any reduction in the rental is a bonus to you as your contract was for 24 months.

candytwinkle

Thank for the advise will get on to it now