Massive overcharge with petrol

Spedz

Hey all,

I'm hoping to get some help with a problem the finance is in.
The story is, she filled up £10 at a shell garage on Thursday; apparently the cashier confirmed it was a charge of £10 etc
But in the last few days she's noticed £88 missing from her bank account, and looking deeper into it has found the charge from the shell garage that she took her £10 of petrol found.
She's looked back at the receipt and it is indeed £88 - An amount of petrol that her 40 litre tank car could never use. (She should of checked, but unfortunately hasn't)

Since it's been a few days, what would the course of action be? Clearly the completely unjustified £78 difference is a kick in the nuts!

Any ideas?!

lemonpopcorn

go back to the garage in question, explain the situation and ask them to check their cctv, it should show which pump she was at and then they should be able to confirm that the £10 amount of petrol came from that pump, sounds like she's been charged for the petrol from another pump.
Would have thought shell have cctv that is constantly recorded for crime prevention etc

hth

Hotspur

This may be an honest mistake however could also be a scam. I assume she paid by card and entered her pin to confirm the transaction? If so she may have problems with recovering the money as the transaction was authorised.

However, report this transaction to the credit card issuer, or bank in the case of a debit card transaction, and raise a dispute for a possible fraudulent transaction. By all means also go back to the filling station and also report it to Shell as they may investigate an unusual transaction by one of their franchisees.

My credit card details were used following a transaction at a Shell garage in Northampton a year or so ago and it transpired that details were being harvested by a member of staff. My credit card issuer found this out as the card details were used in the far east and Canada within hours. The employee got arrested as well.

whatmichaelsays

This, on the face of it, sounds more like a fraudulent act than a "mistake". I would dispute the charge with your issuing bank first. Any receipt that you have showing the £10 charge will be useful in this instance.

harveybobbles

The problem here is the reciept showing £88.

"please check the amount and enter your PIN" is what she would have been asked to do.

However, CCTV would be handy and maybe some technical info regarding the cars fuel tank capacities too, should you need it.

moonrakerz

NEVER use a debit card in a petrol station - these are the most likely places to have your card compromised.

rev_henry

moonrakerz wrote: »

NEVER use a debit card in a petrol station - these are the most likely places to have your card compromised.

Mmm, apparently petrol stations are the worst places for card fraud due to low wages and high staff turnover.

whatmichaelsays

I wouldn't say that low wages make people more dishonest and more likely to commit fraud. After all, Nick Leeson was hardly on minimum wage.

pinkteapot

If it was fraud, the bank statement would show the legitimate charge of £10, as would the receipt. That £88 would be a separate, additional transaction that occurred afterwards.

Sounds like the cashier said £10 but hit the button for the wrong pump when he/she put it through, so your fiance was charged for a different pump that had run up an £88 bill.

Go back to the garage and complain. However, as others have said, the card machine does say "Check the amount and enter your PIN" so you may have to argue.

Should be able to get money back though, similar to when supermarkets accidentally put an item through twice and you realise afterwards and go back. Though in that case you're asking for 51p back of the £100 spent, rather than £78 back of the £88 spent.

moonrakerz

whatmichaelsays wrote: »

After all, Nick Leeson was hardly on minimum wage.

...........like all those "poor" MPs and Peers who were "mistakenly" claiming for mortgages they didn't have and for houses that they had never lived in !!!

kwaks

Christ people, read what he has posted!!

It is not fraud, his receipt says £88, it is simply a mistake.

Go back to the forecourt and speak to the manager, I would expect them to rectify it very quickly.