Orange cancellation and biling cycle

troublegum

I have 2 contract handsets with Orange, both billed on the same account and one of them is due to end on the 20th of this month (this wednesday). I have already given the required notice of cancellation on this and have a letter of acknowledgment from Orange regarding this.

The bills for the account are produced on the 17th of every month, so today I logged on to online billing expecting there to be a charge for the soon-to-be-cancelled phone for the 3 days service it has left. However, they have billed it for another full month (up to 16th November).

Is it normally the case that they will bill for a full month, then apply a credit for the cancelled period on the next billing period? If so I don't mind paying this as the refund will cover the price of my remaining handset for next month.

Or have they smply made an error with the billing?

Jon_01

I'd say that they would refund you after the 3 days are up. But it might be worth giving the billing team a call just to be sure...

troublegum

Ah, OK. Hopefully they will refund it but I will maybe give them a ring after it expires just to make sure.