IKEA and Sales of Goods Act

pulliptears

You catch more flies with honey than vinegar I find.

mttylad

You have been offered the opportunity to take pictures (and I assume email them to them) so why not simply do that?

Or if you are close to Ikea then yes take them in.

RadoJo

I too would have thought that e-mailing them a photo would be the least inconvenient option - why did you think that wasn't good enough? I can't see why you would rather take them into the store than send them an e-mail, but if you insist on that you may find that the process takes a lot longer than if you were prepared to e-mail them.

smcaul

Your plight is covered quite successfully by the bit in the SOGA that quite clearly states that the retailer must not cause significant inconvenience. You are also able to fully reject the goods as upon inspection there is a defect, and the SOGA states that items must be free of minor defects.

So all those that have said that the retailer has the choice really need to go and actually read the SOGA, as the consumer in this case has every right to reject the goods outright.

Mankysteve

Goods wrote: »

Can anyone who knows the Sale of Goods Act clarify this for me? Are Ikea entitled to inspect the goods and for me to take a day off work to do it (a bloody zip for God's sake). And am I entitled to a refund or do this Servicor have to inspect it first.

Yes of course there allowed to send someone out to inspect it.

But as its failed with a reasonable time period(usually considered 28days but no set down definition) your entitled to replacement at least.

Goods

They gave me my money back in full yesterday.

The girl at the customer returns counter looked very bored and barely looked at the zip. I'd printed off the SoGA and guardian articles but she she offered a cash refund straight away and I decided to accept and just order the new covers off the internet.

However, I'd still like clarification on the particular part of SoGA (link would be appreciated) that states anything with a fault can be returned for a refund without a need for the retailer to come at an inconvenient time to the house and inspect it

smcaul wrote: »

Your plight is covered quite successfully by the bit in the SOGA that quite clearly states that the retailer must not cause significant inconvenience. You are also able to fully reject the goods as upon inspection there is a defect, and the SOGA states that items must be free of minor defects.

So all those that have said that the retailer has the choice really need to go and actually read the SOGA, as the consumer in this case has every right to reject the goods outright.

Seems there are differing opinion on this thread so a clarification is important for other contributors

smcaul

http://www.opsi.gov.uk/RevisedStatutes/Acts/ukpga/1979/cukpga_19790054_en_6#pt6-l1g55

And this has been done, many, many times before, there are very long threads on the subject, problem is that some posters only repeat what they have heard here and have not actually gone and read the SOGA!!!

Mark_Hewitt

Goods wrote: »

However, I'd still like clarification on the particular part of SoGA (link would be appreciated) that states anything with a fault can be returned for a refund without a need for the retailer to come at an inconvenient time to the house and inspect it

Well you still could have taken it back to the shop for them to inspect there. There's nothing in the SOGA that says they must replace / repair the goods on the spot.