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getting no service on new orange phone

helzbelz_57
helzbelz_57 Posts: 315 Forumite
in Techie Stuff
i bought a san francisco from orange online pay as you go. teh phone isn't allowing any calls or internet use. the icon for signal is saying 'no service'. I can't find anything in the literature to say i should be doing anything to activate my service. it could be something really simple as i am not great with technology. can anyone advise?
"it's better than a poke in the eye with a pointy stick" - my dad, regularly throughout my childhood when I complained about something being too small/not perfect/not tasty/not what I wanted. he was right every time. :D
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Comments

  • Fifer
    Fifer Posts: 59,413 Forumite
    10,000 Posts Combo Breaker
    Call Orange. They might be waiting to hear that the phone has arrived safely and not been stolen in transit before activating it.
    There's love in this world for everyone. Every rascal and son of a gun.
    It's for the many and not the few. Be sure it's out there looking for you.
    In every town, in every state. In every house and every gate.
    Wth every precious smile you make. And every act of kindness.
    Micheal Marra, 1952 - 2012
  • helzbelz_57
    helzbelz_57 Posts: 315 Forumite
    thank you.
    "it's better than a poke in the eye with a pointy stick" - my dad, regularly throughout my childhood when I complained about something being too small/not perfect/not tasty/not what I wanted. he was right every time. :D
  • helzbelz_57
    helzbelz_57 Posts: 315 Forumite
    ok i have tried calling the number 450 from my phone but it says i am not registered on the netwrok
    "it's better than a poke in the eye with a pointy stick" - my dad, regularly throughout my childhood when I complained about something being too small/not perfect/not tasty/not what I wanted. he was right every time. :D
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Well we already know it's not working. So call them from a landline...
    No free lunch, and no free laptop ;)
  • Fifer
    Fifer Posts: 59,413 Forumite
    10,000 Posts Combo Breaker
    You'll have to call them from another mobile or landline.
    There's love in this world for everyone. Every rascal and son of a gun.
    It's for the many and not the few. Be sure it's out there looking for you.
    In every town, in every state. In every house and every gate.
    Wth every precious smile you make. And every act of kindness.
    Micheal Marra, 1952 - 2012
  • helzbelz_57
    helzbelz_57 Posts: 315 Forumite
    thanks i have activated it online. should take about two hours.
    "it's better than a poke in the eye with a pointy stick" - my dad, regularly throughout my childhood when I complained about something being too small/not perfect/not tasty/not what I wanted. he was right every time. :D
  • helzbelz_57
    helzbelz_57 Posts: 315 Forumite
    haven't had any updates, do they normally take long?
    "it's better than a poke in the eye with a pointy stick" - my dad, regularly throughout my childhood when I complained about something being too small/not perfect/not tasty/not what I wanted. he was right every time. :D
  • reehsetin
    reehsetin Posts: 4,915 Forumite
    1,000 Posts Combo Breaker
    turn your phone on and off every once in a while and it may help the texts to come through
    Yes Your Dukeiness :D
  • helzbelz_57
    helzbelz_57 Posts: 315 Forumite
    thanks reehsetin. have switched it off now.

    espresso, i thought, as you had posted about SIM updates that you had more knowledge on the matter than what i had posted. that is why i asked the question.
    "it's better than a poke in the eye with a pointy stick" - my dad, regularly throughout my childhood when I complained about something being too small/not perfect/not tasty/not what I wanted. he was right every time. :D
  • scorpiolady
    scorpiolady Posts: 497 Forumite
    Part of the Furniture 100 Posts Photogenic
    I had 2 of these phones delivered today, i registered both online the 1 is activated all o.k and the other says "no service"

    i changed sim cards and both cards are working o.k in the good phone seems the one with "no service" is broken

    i havn't got my £10 top up either, ive phoned orange they done a report and said someone will ring me back.


    wonder how long iv'e got to wait :(
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