Virgin Media Belfast area - caller ID

x12yhp

Hi guys,

I am posting here as opposed to in the cable type forum because it is specific to belfast.

We recently migrated to Virgin. They did tell us that caller ID would be coming online free so that was great. It has not turned out to do so. I thus gave them a call and now they tell me that not only is it not free, but it is actually not available. The internet brings up a bunch of results (tending to be years old) saying that ID was not available in all area. So can anyone else in Belfast (or Holywood) comment as to whether they ahve it? This would confirm if the local 'exchange' is enabled and I can then ring back and shout at them!

Thanks

Bigcammy

I was offered it during online sign up, but balked at paying £2 a month and decided I could live without it. All digital exchanges should have the facility by default and to be honest it's simple to enable so no way should they charge this exorbitent fee.

x12yhp

I agree but I am more concerned that they tell me I cannot have it at all! The latest call has them telling me that, because of where my box had to be located because of signal strength, caller ID is not available in my property. If you ask me, there is an error on their system and the call center guys cannot be bothered to check it out properly!!

Bigcammy

Sounds like rubbish to me

jeffer

Bigcammy wrote: »

no way should they charge this exorbitent fee.

Ditto their rip-off £5 non-DD 'handling charge' and £1.25 for a paper bill.

They're getting as bad as Ryanair!:(

Bigcammy

jeffer wrote: »

Ditto their rip-off £5 non-DD 'handling charge' and £1.25 for a paper bill.

They're getting as bad as Ryanair!:(

Don't think that is physically possible, ever

neil-belfast

In terms of exchanges being enabled, we've got Caller ID from them in the BT4 area.

And yes, we're mug enough to pay the fee for it

x12yhp

Thanks for that confirmation Neil... you are not too far away. To be honest, I really assumed that this service would be included... we have real issues living wihtout it!

darwin-rover

BT37 and I have caller ID , £2 a month

darwin-rover

jeffer wrote: »

Ditto their rip-off £5 non-DD 'handling charge' and £1.25 for a paper bill.

They're getting as bad as Ryanair!:(

Why would you not want to pay by DD (FAR more protection with the Direct Debit guarantee and hassle free) , and why would you want a paper bill :think:

spike7451

x12yhp wrote: »

Hi guys,

I am posting here as opposed to in the cable type forum because it is specific to belfast.

We recently migrated to Virgin. They did tell us that caller ID would be coming online free so that was great. It has not turned out to do so. I thus gave them a call and now they tell me that not only is it not free, but it is actually not available. The internet brings up a bunch of results (tending to be years old) saying that ID was not available in all area. So can anyone else in Belfast (or Holywood) comment as to whether they ahve it? This would confirm if the local 'exchange' is enabled and I can then ring back and shout at them!

Thanks

Right.He is why you do not have it.

Outside Sullivan Upper on the corner of Abbey Ring & at other various places thruout Belfast are two large green boxes.The larger one is a Mux,where all the telephone kit is.Inside this box is a load of circuit boards called Line Cards.Each Line card holds 30 Channels,or subscribers (customers) phone numbers.
Each Line Card costs around £2000 for a basic one.Unless the standard Line Card has been swapped out for a CLI enabled Line Card,you will not have caller ID.
The are a number of Mux's that have not been enabled,sounds like your's is one of them.
The reason I know this as fact,is I am an ex-NTL/VM engineer who worked on the Belfast network.