Can someone help please!

happibunni_2

Applied to Nat West for the 2.85% e-saver account, and I am a little confused.

The online assistant said I do not need to open a Nat West current account to operate this saving account, I can use my current bank...Barclays online.

I have read through their T&C, and it states that you can make initial deposit, and subsequent deposits through a Nat West Account....okay though I got that.

Telephone the customer service team who say you dont, but when I read the 'text' in their T&C, she simply said oh!.

Can someone tell me....do I need to open a NW current account, or can I just to a bank transfer from barclays online to nat west e-saver.

Thank you

Loughton_Monkey

Straight from their web site:

No need for an existing NatWest account– although if you have one, it's quick and easy to move money between e-Savings and your other NatWest accounts

alanq

The website and Ts&Cs differ (or did when I last looked). The Ts&Cs indicate(d) that it is only possible to make transfers from outside NatWest by regular standing order. I have a written response to my complaint about this confirming that the website is correct and the Ts&Cs wrong.

This and many other issues have already been discussed at length in this thread.
https://forums.moneysavingexpert.com/discussion/2754900

Rob_Dynamite

Apparently, you don't need a Nat West current account. To transfer money to your e-savings account, you can transfer money via your Barclays current account.

I contacted Nat West to discover how to transfer money FROM my Nat West account, back TO my Barclays account. I was told that I should request a card reader; I then pointed out that I didn't have a card as I don't have any other Nat West account. They then gave me a phone number to ring (0800 200 400).

On ringing this number and speaking to an adviser, I was told to request a card reader and, on receipt of the card reader, ring them back and they will be able to provide me with a card, specifically for the e-savings account. I should then be able to set up my Barclays current account as a payee.

happibunni_2

Thank you, alanq and loughton monkey for your help. Have taken your advice and read through the links

Cheers

happibunni_2

Thank you Rob, will contact Nat West to continue application. Crazy really as a customer, we know more about the product than they do

alanq

Rob_Dynamite wrote: »

Apparently, you don't need a Nat West current account. To transfer money to your e-savings account, you can transfer money via your Barclays current account.

I contacted Nat West to discover how to transfer money FROM my Nat West account, back TO my Barclays account. I was told that I should request a card reader; I then pointed out that I didn't have a card as I don't have any other Nat West account. They then gave me a phone number to ring (0800 200 400).

Once you have registered for online banking it is possible to request a card & reader online. And once you have received them there is an activation process for the reader which must be done before it can be used.