Nationwide to start a new log in procedure.

adecor

Had my flex account for donkeys and been using the card reader for a couple of years. I find it very frustrating that you have to use it for every payment that you make and told them that I'd rather use it to sign in and then be able to make all the payments that I want without having to enter loads of stuff for each payment. Guess it depends how you use the account and different scenarios are valid. To be honest I never thought about how different people manage there accounts and now I can see a sense to have the option to choose how you want to use your reader i.e. use it for each transaction or just the once every time that you log-on. For me I'd much rather (though it's a pain) use the reader if it means my account is more secure. Just wish they'd get their a*rse in gear and introduce fast payments.

Joe_Bloggs

@adecor

Then this new scheme is all your suggestion !

I would rather have to use the card reader when setting up new payment details rather than have to repeatedly use it to move money between Nationwide accounts and my accounts with other institutions.

I hope they will send out new batteries or invent a clockwork model of card reader.


@adecor, which aspect of faster payments is not working with Nationwide. It was slow in arriving but I thought it was here for all.

J_B.

adecor

Joe_Bloggs wrote: »

@adecor

Then this new scheme is all your suggestion !

I would rather have to use the card reader when setting up new payment details rather than have to repeatedly use it to move money between Nationwide accounts and my accounts with other institutions.

I hope they will send out new batteries or invent a clockwork model of card reader.
J_B.

Please don't be cross with me. I've got a spare one as in the early days mine stopped working so I couldn't make any payments - easy to order on their website. I'm not able to pay anyone without the card reader and you have the pain of having to enter the numbers every time. I can transfer between accounts though.

J_B.[/QUOTE]

@adecor, which aspect of faster payments is not working with Nationwide. It was slow in arriving but I thought it was here for all.

Haven't noticed any of my payments being via fp and I did ask in the branch a few months ago and was told that they couldn't give me a date that they were implementing it. I will have to check to see if any are now going through as I've not received any correspondence to say that this is now active.

Baldur

adecor wrote: »

Haven't noticed any of my payments being via fp and I did ask in the branch a few months ago and was told that they couldn't give me a date that they were implementing it. I will have to check to see if any are now going through as I've not received any correspondence to say that this is now active.

All Flex Account Sort Codes are FP enabled (up to a not very useful £1,000 cumulative daily maximum) - see http://www.nationwide.co.uk/faster_payments/default.htm

Chadsman

Joe_Bloggs wrote: »

which aspect of faster payments is not working with Nationwide. It was slow in arriving but I thought it was here for all.

if you use a Nationwide cash machine to make a bill payment it still goes via BACS ...or it did two months ago.

EarthBoy

All my Nationwide online payments now go by Faster Payments, and they have done since about May this year. I haven't tried sending them using an ATM, so I can't comment on that. The £1000 per day total is more than enough for me.

Nationwide even send all my standing orders by Faster Payments now, which is more advanced that some of the major banks, e.g. First Direct, where standing orders still go by BACS, although they are planning to change this to FP soon.

chattychappy

UnderPressure wrote: »

We have had the Barclays card reader since it was launched, when we first got it I telephoned Barclays to tell them I was not happy with it using my debit card and pin for authentication, they said no problem and sent us a seperate authentication card and pin purely for the card reader

Now this IS something NW could do which would improve things a bit.

I travel in Asia a lot. Previously my debit card would stay in the UK locked in a filing cabinet. Instead I must carry it with me whenever I might want to send a payment. These are countries where chip'n'pin hasn't yet been rolled out. Easy to get it lost/stolen and used fraudulently.

With the latest change I must carry it with me all the time - I can no longer monitor the account without the card - so even for short trips I will have to take it with me.

So in my case, this system increases the risk of fraud because:

1) the hassle factor will mean I check my account (including gold visa card) less frequently. I tend to check daily or every other day at the moment.

2) I have to carry the debit card around all the time - increasing the risk of loss and fraudulent use in countries which don't use chip'n'pin.

The debit card function really should be detached from the internet banking function.

Saucepot

premierfella wrote: »

I am beginning to wonder what else they can come up with though to force FlexAccount customers to close their accounts!

I tried closing my Flexaccount today. Phone them up. They don't do that over the phone, gotta go into a branch. I suspect they will get to administer a fair number of zero balance inactive accounts.

Paul_Herring

Saucepot wrote: »

I tried closing my Flexaccount today. Phone them up. They don't do that over the phone, gotta go into a branch. I suspect they will get to administer a fair number of zero balance inactive accounts.

Until they start charging for (inactive) accounts.

glider3560

Saucepot wrote: »

I tried closing my Flexaccount today. Phone them up. They don't do that over the phone, gotta go into a branch. I suspect they will get to administer a fair number of zero balance inactive accounts.

You can (or used to be able to) print a cheque withdrawl request form from internet banking. This has a tick box that allows you to close the account.

The form has an address, but I always sent to this freepost address:
FREEPOST (SCE5918)
Swindon
Wiltshire
SN38 OBW