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Body Shop glitch.
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Nice to hear about good customer service
~*~ If you don't need it, it isn't a bargain ~*~0 -
Perranlady wrote: »Thanks, yes they have replaced everything!!!
Excellent news :T:j, I had a largish order last year on one of the pre Xmas glitches and had a leaked item, I was totally honest with them and told them that one item had leaked all items were damaged by the leakage, 2 of which could not really be cleaned up enough to give as gifts (one was a reed diffuser set) but the rest I could just rinse the bottles clean, however they still insisted on replacing the whole order, so I managed to benefit from a reed diffuser for me and double the order. I guess you hear a lot about bad customer service but its nice to hear a good story from time to time too!0 -
How do they deliver the items via courier or Royal Mail & will I have to sign for the deliveries.0
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Ups , Lol....the ones that come in a massive van which gets the neighbours to be curious!!!0
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My order has just arrived and 1/4 of the lemon shower gel is covering the contents of my parcel.
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monkeygirl31 wrote: »My order has just arrived and 1/4 of the lemon shower gel is covering the contents of my parcel.
my lemon one had split as well - give them a ring and they will send a replacement as well as replace any other items that are damaged. their CS were fantastic really helpful.miss-piggin :j Mum of 2 wonderful girls and a gorgeous little man.DFW Halifax£2330 Tesco£2576 Virgin£3238 Little£5468 Asda£242 Barc£240 Catalogue£1600 Halifax1£2k Halifax2£250 [STRIKE]Capital£100 Picture£53k GE Mo £30k. Mortgage1 £135k. TOTAL £236044.0 -
Mine came via Royal mail, but it was just a lip pencil and the freebie lip cream so quite a small parcel. Did not have to sign for them.0
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