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Body Shop glitch.

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Comments

  • RedBalloon wrote: »
    I had a powder puff and the lip treatment in my basket but then once I paid for it my confirmations don't have it! :(

    Does that mean I won't get it? Will I be able to return an unused powder puff?

    Just looked at my email confirmation and my free gift isn't showing either despite being on the payment/confirmation page on the website :(
  • RedBalloon wrote: »
    I had a powder puff and the lip treatment in my basket but then once I paid for it my confirmations don't have it! :(

    Does that mean I won't get it? Will I be able to return an unused powder puff?


    Same here! Order confirmation is missing the free gift - even though it was on the checkout page when I paid!
  • twig1_2
    twig1_2 Posts: 1,098 Forumite
    Did you make two orders on the same email account? I think the free gift is only available once per account.
    stargirl90 wrote: »
    Gah, scratch that - I just realised that the lip treatment managed to work its way out of my basket in the checkout process, sneaky! Just went to my order history and I only have the poxy powder puff ordered :( Did another order and this time the lip treatment stayed put, I want to cancel the first order but I have to phone/email them to do so and I don't want to draw attention to the glitch!

    Ah well, 2 powder puffs and the lip treatment for £4.80, shouldn't complain really:o just wanted to warn you guys to double check your baskets to make sure it's still there!
  • Just looked at my email confirmation and my free gift isn't showing either despite being on the payment/confirmation page on the website :(

    I got it to work but ordered the mascara (with 20% discount code) and the free gift and mascara are both on my confirmation email.
  • gentleorange
    gentleorange Posts: 1,827 Forumite
    Part of the Furniture 1,000 Posts
    I have the Lip Shine on my email confirmation. It disappeared after I added the discount code, so I put it back again before checking out.
  • got confirmation email and free gift included. a nice present for my old mum.
    find a deal....pass it on :beer:
  • twig1 wrote: »
    Did you make two orders on the same email account? I think the free gift is only available once per account.

    Yup I did, but the free gift didn't work with the first order so I did a second order which seems to have worked :)
  • lnjk
    lnjk Posts: 895 Forumite
    wwat is the code please?
  • phunkles
    phunkles Posts: 1,711 Forumite
    Thanks OP :)
    £2.40 for a make up sponge and a lip gloss both will be stocking fillers :)
    Love is the answer. At least for most of the questions in my heart,
    Like why are we here? And where do we go?And how come it's so hard?
    It's not always easy,And sometimes life can be deceiving,
    I'll tell you one thing, its always better when we're together
  • Thanks, just got the Hi Shine Lip Treatment and Tea Tree Concealer for the grand total of £3.60 :beer:
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