Bank account frozen?

stonerkid2k10

Hello

Im not sure if this is the correct place for this thread so forgive me if it is.

Anyway I have funds, and i have just been paid from work in my HSBC account.

However i cannot log on to online banking, i get an error reference number and a number to phone. I phoned that number and they said could be a problem with security and i have to go in branch. I went in branch and they couldnt see anything wrong with my account.

When i try to withdraw from an ATM i get the message "Invalid bank account" or "Your bank has not authorised this transaction" depending on which ATM i use.

The HSBC customer service line employees are !!!!!!, and after countless calls cannot seem to help me.

Could someone point me in the right direction and give me some advice as i am absolutely clueless. Im not too fussed about the online banking, I just need my card to work so i can withdraw money as i need to pay rent etc.

All help is appreciated

Thank you

Fedz

Try withdraw money out over the counter OR use telephone banking to transfer money to where you can access it.
If & when you do get a large enough money & report the card as lost, get a new one within 5 - 7 days.

Sort online banking out later.

Did'nt HSBC Customer Services say anything was flagged on your account & did they say everything is normal?

stonerkid2k10

Well they told me that I failed security and I need to go in branch.

I went in branch and told them that and they said that they could see nothing wrong with my account. They reset security with me, but I still cannot withrdaw/access online banking.

This is really annoying as i have to pay my rent etc. Ive only got like £85 in my account atm, but I am getting paid on Tuesday and will need the funds.

Any advice you could give me?

Does anyone know anyone that works for HSBC that could just reactivate my card? lol

Fedz

Sorry buddy but, nobody would dare do that from within HSBC.

You said 'failed security' how long have you had the account? Also go in to branch with the correct ID eg: passport/driving licence & also a utility bill.

Take the reference number you saw on screen & if frontline staff can't help for some unknown reason ask to speak to a supervisor or manager as this is urgent.

Fedz

Aslo as you posted this in the bankruptcy forum are you declared bankrupt?

stonerkid2k10

No i am not bankrupt.

I accidently posted in that section by mistake. And eurghh, i really cant be bothered to go in branch and wait. They are always so busy and people annoy me lol.

Im gonna call them again tomorrow morning and see if they can sort it out over the phone.

Ive had the account for a good 2 and a half to 3 years now. Never any issues. This is my first issue

lovetheworld1

stonerkid2k10 wrote: »

No i am not bankrupt.

And eurghh, i really cant be bothered to go in branch and wait. They are always so busy and people annoy me lol.

If it really is that important, like most of us, you would be prepared to wait and put up with the annoying people when it is of any significance.

gazfocus

stonerkid2k10 wrote: »

No i am not bankrupt.

I accidently posted in that section by mistake. And eurghh, i really cant be bothered to go in branch and wait. They are always so busy and people annoy me lol.

Im gonna call them again tomorrow morning and see if they can sort it out over the phone.

Ive had the account for a good 2 and a half to 3 years now. Never any issues. This is my first issue

I don't see how you can honestly expect any help on this forum with an attitude like that.

lovetheworld1

Agreed Gazfocus!

Rupert_Bear

Fedz wrote: »

Aslo as you posted this in the bankruptcy forum are you declared bankrupt?

Its may appear then in the OP own words its not just the HSBC online employees who are !!!!!!.

Fedz

:rotfl: it's why I never responded after post 6! Some people just don't want to do anything themselves