Scandalous Tesco!

unholyangel

kathy206 wrote: »

Your statutory rights are (as previously stated) that if the product is faulty, not fit for purpose or not as described you can, within 28 days claim a refund. You returned your dress because you didn't like it. You didn't have a receipt, so as far as Mr T is concerned, you could have bought it that day , 6 weeks before whenever. At least they offered you something, by rights you weren't entitled to anything. SOGA does not cover the buyer changing their mind.

Just as an additional note, i cant remember the SOGA stating 28 days anywhere. Might be store policy but your statutory rights simply state within a "reasonable" time without defining what is reasonable.

To the OP.......regardless whether you had the receipt or not they dont have to offer a refund, exchange etc. Even if the item was faulty, they can still insist on proof of purchase (although this doesnt necessarily have to be a receipt and can be a bank/card statement).

If you got the receipt from your mum, then they would have proof of when you bought it and - more importantly - the price you paid. Without a receipt they dont know what price was paid for it or even (no i'm not implying you/your mum are shoplifters, just saying that it probably does happen) that it was bought at all.

I'm not 100% sure but i think there was a thread on these forums not long ago (few months max) that Asda/Tesco/etc have changed their policy that they wont even offer a exchange/refund without a receipt. I only vaguely remember skimming over the post, hence why i'm not 100% sure

DCFC79

Naughty naughty tesco, how dare you

NeverInDebt

No you have no right receipt or not mealy because you dont want the product

You dont have to have a receipt by law you do however have to show proof of purchase

Tesco could simply told you to take a running jump if the wanted too

Madame_Sam wrote: »

Thanks for the advice, i did not realise that without a receipt i had no rights!

Lip_Stick

You didn't buy it, your mum did, and I expect she had warnings about the rules when she bought the garment.