beautybasket.co.uk - Do not use this site!!

shellyrichy

Hi all,
I really don't know if I am in the right forum here as I am a new user, anyway here goes.............
I need some advice, I ordered some rather expensive mineral makeup for my friend for her birthday from a site called beautybasket.co.uk, I placed the order on the 29th Sept, I had an email confirmation back with my order summary, they also automatically registered me to their site so I could check my order status, when I tried to log in with the log in details that THEY GAVE ME, their site says the details are not recognised, I have gone through the password change process 3 times and still I cannot access 'my account'.
I have emailed them 3 times and they are not contacting me at all, needless to say the makeup never arrived so I am £20 down and my friend didn't get her birthday present.
I paid for the item on my debit card and its showing on my bank statement.
Can anyone please please help? :mad:
Cheers,
Michelle

Citytrader_2

This isn't an expensive site. I found the pricing reasonable. In these days £20 is cheap for make up. I personally pay £29 for mine.
I would be worried more about how you paid. It is a legit company as I purchased a gift from them for my friend early in the year. The item did arrive and in good time. What I would say is their customer service part is not top notch. They used to have their contact address online.

As a trader myself I am aware of customer service. I always recommend my customers pay via paypal or credit card as these are protected.

Have you contacted trading standards?

Citytrader

Coopdivi

https://forums.moneysavingexpert.com/discussion/comment/37337570#Comment_37337570

I_know_my_ABC_and_my_CMYK

Citytrader wrote: »

This isn't an expensive site. I found the pricing reasonable. In these days £20 is cheap for make up. I personally pay £29 for mine.
I would be worried more about how you paid. It is a legit company as I purchased a gift from them for my friend early in the year. The item did arrive and in good time. What I would say is their customer service part is not top notch. They used to have their contact address online.

As a trader myself I am aware of customer service. I always recommend my customers pay via paypal or credit card as these are protected.

Have you contacted trading standards?

Citytrader

I take it you are the customer service bit of the business then ..................

GemJar_2

haha plus they've copied the whole of the terms and conditions page

http://hellogorgeousbeautysalon.com/hello_gorgeous_terms_conditions_distance_selling.html

http://www.beautybasket.co.uk/pages/Terms-and-Conditions.html

Jeff_Bridges_hair

Citytrader wrote: »

This isn't an expensive site. I found the pricing reasonable. In these days £20 is cheap for make up. I personally pay £29 for mine.
I would be worried more about how you paid. It is a legit company as I purchased a gift from them for my friend early in the year. The item did arrive and in good time. What I would say is their customer service part is not top notch. They used to have their contact address online.

As a trader myself I am aware of customer service. I always recommend my customers pay via paypal or credit card as these are protected.

Have you contacted trading standards?

Citytrader

have you thought of not trying to look like your part of the company?

shellyrichy

Citytrader -
Regardless of your opinion on price (I think £20 isn't cheap for makeup) if its a legit site then where is my order? More importantly why is no one is replying to my countless emails. Its disgusting.
I have reported them to trading standards and hope to get a refund via my bank as I paid Visa Debit.
Cheers