Need some advice about tmobile billing

jhearn1

i have a contract with t-mobile for £26 a month, i am a student so i don't want to be dishing out loads of money. this month they have taken £90 out of my bank account £40 out for my contract and another £50 for something they aren't actually being clear on where its from and being very unhelpful. t-mobile claim i have been subscribing to third party services (which i haven't) i have been getting text messages since i signed up for the contract so i presumed they were junk from tmobile so i just ignored them. i have also been requesting that they send me my bill to both my mobile phone through text and through the post. for the first 2 or 3 months i received them on my phone and asked for them to be sent to my home address so i can see my activity. i have not received any type of bill for six months and its usually £50 a month coming out which i thought i just went over and paid it. now i find out its a third party service taking an extra £20 a month without me subscribing to anything. Iv been on the phone for them for hours already and i am trying to get some sort of refund or compensation for it. this month i am left with very little money and as im a student im going to have to live off about £20 for the rest of the month...

I was wandering if anyone else has had a problem and how they dealt with it. is there any way i can claim anything back and how do i get round to it? it would be much appreciated

daindian

create a my t-mobile account and view your bill online and look at your idtemised bill and see what ur out of bill charges are for then phone them and ask them to refund it to you

jhearn1

ok il try that now, hopefully it will work
fingers crossed

Money_Grabber13579

jhearn1 wrote: »

ok il try that now, hopefully it will work
fingers crossed

It's also an additional charge to get a paper bill sent to your house - £2.35 ex VAT I think it is, so it'll be around £3 on your phone bill. Do the text's you're receiving come from the same number? Try googling the number to see what it comes up with.