Sold an item but made a mistake with the listing

Crowqueen

Go to the transaction in Paypal - there should be a button or a link there to refund the payment. The fees get refunded to you when you refund the entire amount so no-one loses out.

crazyshady

Will it ask me why i am refunding and will i need to explain to Ebay why i am refunding? Since they paid for the Buy It Now i haven't done anything or bought anything so the money is still in my Paypal account, i am thinking it may take a few days for the fees that Paypal and Ebay take to be refunded?

Crowqueen

No. Paypal fees are refunded to you as you refund the money.

You might like to ask the guy to cancel the transaction though if they aren't going to buy anything else. That is how you get your fees back through eBay.

soolin

crazyshady wrote: »

Will it ask me why i am refunding and will i need to explain to Ebay why i am refunding? Since they paid for the Buy It Now i haven't done anything or bought anything so the money is still in my Paypal account, i am thinking it may take a few days for the fees that Paypal and Ebay take to be refunded?

The paypal fees get cancelled when you refund, so you get those back immediately. You have to apply to ebay to get your FVFs back though, and that requires the agreement of the buyer (hence doing things quickly and keeping buyer happy). You will need to explain to buyer that you will be sending a mutual cancellation.

You have lost your listing fees I'm afraid and will have to pay to relist.

soolin

arriva wrote: »

if the picture shows the other game the description is wrong so they can probably cancel tha sale.

It makes no difference, the only way to get fees recovered is to do a mutual.

crazyshady

How do i send a mutual cancellation?

arriva

soolin wrote: »

It makes no difference, the only way to get fees recovered is to do a mutual.

yes, I meant that if they had a different picture the buyer is more likely to believe it was a genuine mistake rather that thinking the seller changed his/her mind.

FatVonD

Be honest and give them a choice of options. I sold a DVD once where the pic I'd downloaded for it was the Blu-Ray version and I didn't notice. They messaged when they received it, I apologised profusely, offered to refund plus postage plus Recorded Delivery, in the end they opted to keep it anyway. You just need to put your hands up and do your best to put it right

Faxy_Fowler

soolin wrote: »

Does it matter?

Yes, it can make a difference.

forgotmyname

If i had bid i would want you to offer the item to me 1st anyway. Sounds like you wanted more money for it, Even though it could have been a mistake.

My finger would be hovering over the negative feedback button.