Sold an item but made a mistake with the listing

crazyshady

I sold a Sonic The Hedgehog PS3 game but it's only when i go to post it just now that i realise i listed the wrong game. The game is called Sonic Unleashed but the details i have in the listing is just for the ordinary Sonic The Hedgehog game. It's my own fault and i should have noticed it before i made the listing live. Should i email the buyer and let them know or just do a refund via Paypal and let them know in a message via Paypal. I know i will probably lose listing fees but it is my own fault.

alice011178

If I were you, I'd just email, very apologetically, and explain the situation to the buyer. You never know, they might still want it. If it is a better/later edition of the game, they might actually have got something better for their money. You could always offer a small/partial refund to compensate for the confusion. If they don't want it, all you can do is issue a grovelling apology and a full refund. As long as you are sincere and let the seller know the situation ASAP, then I am sure it will be fine. If I was the buyer, I might be a bit disappointed, but if you deal with it efficiently and quickly, you can protect your feedback. Mistakes happen - don't worry!:D

crazyshady

I couldn't send them this game instead. They would raise a dispute in Paypal and get their money back and affect my 100% feedback. I have emailed them to let them know the situation. I will relist the game with the correct details, i haven't issued a refund yet because i will wait to see what they say and maybe they could rebuy the game through the proper listing.

pinkshoes

Unleashed was released a year later, but wasn't as good as the original apparently, so would sell for less... (they might still want it though if you offered them a partial refund).

soolin

crazyshady wrote: »

I couldn't send them this game instead. They would raise a dispute in Paypal and get their money back and affect my 100% feedback. I have emailed them to let them know the situation. I will relist the game with the correct details, i haven't issued a refund yet because i will wait to see what they say and maybe they could rebuy the game through the proper listing.

You say you 'couldn't' send them the game anyway, in which case refund immediately. The quicker you sort this out the less likely you are to get negative feedback.

Faxy_Fowler

Did you have a photo of the item on your listing?

cyberbob

crazyshady wrote: »

I couldn't send them this game instead. They would raise a dispute in Paypal and get their money back and affect my 100% feedback. I have emailed them to let them know the situation. I will relist the game with the correct details, i haven't issued a refund yet because i will wait to see what they say and maybe they could rebuy the game through the proper listing.

Or maybe they will want this one anyway. i wouldn't relist until you hear from them. I would prepare yourself for a Neg though as most buyers will assume you are pulling out of the sale as you didn't get the price you wanted.

Personally to try and avoid the neg. As the item is reasonably low value (£10ish) I would send them the item and refund them. It all comes down to how much your 100% feedeback is worth.

hermum

On completed listings, there's not much in the price the one you have goes for a pound or so less by the looks of it. Maybe offer a couple of quid off if they still want it.

soolin

Faxy_Fowler wrote: »

Did you have a photo of the item on your listing?

Does it matter?

arriva

soolin wrote: »

Does it matter?

if the picture shows the other game the description is wrong so they can probably cancel tha sale.

crazyshady

Yeah i put the wrong picture up. I actually have a few sonic games and i just got a bit confused between them. I will be listing the others too. It was a Buy It Now and not an auction so they obviously wanted it for the price i had it for (less than a fiver). They haven't replied back yet. I'm not actually sure how i go about giving a refund and if i need to do something on Ebay or do i just issue a refund via Paypal. I've never had to do this before.