answers needed to money dissapearing from my bank account

loubylou77

Can anyone help me with this or has anyone experienced this too. On friday I checked my bank statement online and I had around £170 available balance. The same day I had spent around £50. On Saturday I had spent around £10. I checked my account on Sunday and there was only £38.45 available balance. No direct debits were due to come out. On Sunday I spent around £20. And on Monday spent about £10 which left about £8. I checked the bank this morning and now there is £41.55 available. So firstly there was a discrepancy over £100 and then £30 had been put back in. The bank says it can take 2 to 3 days to tally up, but what I want to know is who took the money out and who has put it back. Would it be down to the bank or the shops that a debit card has been used in taken more money than they should out of your account and then putting it back.

Paul_Herring

Sounds like transactions from Thursday and before are in there somewhere, and you're not taking them into account.

You should keep your own tally fop what's going in/out of your account, and use the bank's statements to verify what you've written down.

You cannot rely on the "balance here and now" figure given to you by your bank to be at all accurate, since the bank itself cannot know all of the transactions pending for your account. For example if you wrote a cheque, and sent it in the post, would you expect your balance to reflect the fact that you'd put pen to paper even though your bank didn't know about it?

A similar think happens with card transactions - not all of them are posted to the bank at the time of you presenting your card - they can take a few days (or weeks/months in extreme examples) to show up on your statement.

loubylou77

still doesnt make sense how money can go out one day and reappear the next when nothing has been paid in

jen245

Is it a Santander account? If it is, it makes perfect sense. Thats what kept happening to me, money appearing then disappearing from my account, and balances always wrong. Got fed up with it and moved

loubylou77

Yes it is santander (Alliance and Leicester) There is nothing on statements to say that amount has come out so what I want to know is who has kept hold of it. The only explanation we got from someone in the bank is sometimes the shops take your money out twice and it can take 2-3 days for them to put it back which seems unlikely and think its moe of an issue with the bank and would like to pursue this further

Lokolo

Are you able to tell us where you shopped? (was some of it a pay pump petrol station?)

david39

I find that on-line statements of both the banks which I use are not reliable over the weekend period.

From Friday night until Sunday evening both of them (Lloyds and Yorkshire) show varying levels of available balance which only firms itself up to a true picture on Monday morning.

I don't know why this is so, but can only assume that it is because of Saturday and Sunday being non-business days.

The banks do put a notice on their sites that the working and available balances do not necessarily include transactions pending and I never trust the balances shown for that 48-hour period.

jen245

It was happening to me ever since the migration. Random amounts of money was appearing on my balance, then next day it would disappear, on one occasion, my overdraft doubled, then went back to normal 2 days later. Ive had money disappear from balance, then re-appear next day. Its a joke. They also have a habit of taking payments, then putting a separate hold on the same amount, meaning people are going overdrawn through no fault of their own. Best thing to do, is move your account. Ive switched to Natwest, and havent looked back!

ajones28

I had the same kind of problems but with Barclays. They blamed everythinng from the merchant taking the money out twice to the merchant sometimes taking a £1 or £2 out to make sure the card works. Anything apart from it being their fault. I know it is not the merchant because I use the exact same shops as I have done for years, yet when I used my previous bank accounts' debit card with the Co-op bank (another story for another time), they never took money off my card then. There is only a few £'s going missing but it has happened so many times I have lost count of the exact amount taken. One advisor did also tell me that you cannot rely on ATM's as they sometimes do not give accurate information. I have complained by phone, in person and also in writing. In fact I was actually thrown out of my bank on one occassion as they wanted to close and they just weren't giving me any answers. I advised them I wanted it sorting out as it was happening all the time. I was not rude in any way. They just did not want to know and in fact they became quite rude with me when I was not accepting their flimsy replies. This problem is still ongoing though amd although its not huge amounts every bit counts when you are on a very low income. In fact even if I wasn't on a low income it makes no difference they are still taking something that belongs to me-in my eyes that is THEFT! The money does sometimes turn up in my account generally 7 - 10 days later and I keep getting told this is because I have to wait for the amounts to 'drop off' the account before I get the money back. Whatever that means! What I want to know is where does this money go? Who uses this money whilst I am unable to? And is somebody making money on my money, when I could be doing just that myself. Grrrrrrr, banks make me so angry. Sorry couldn't give advice but just thought I would let everyone know that its not only Santander that are doing this. Don't they make enough money out of us in charges the greedy ****s!!!

loubylou77

I must admit, a lot of transations have been made at our local pertrol station but not on petrol. I'm tryin to establish whether the bank are extracting monies for other reasons for business gains, whether companies like the petrol station are taking more than one payment for a single transaction for personal gain, or for other reasons. Bank customers money should not be used in the back ground in the banking world for additional gain to them and I can't believe that companies such as petrol stations are also trying process some kind of personal gain as unathaurised transactions would show up on my statement (online).

I believe the bank are to b questioned here because when I spoke to the cashier in the bank he said that 'Yes' this can happen, money/transactions can be processed twice. Well who is responsible for that, the bank or the merchant?

loubylou77

this is definately a problem that should be investigated and would like to know who I can contact to find this out. Its not fair if you go over your overdraft and its not your fault then have to pay overdraft fees