Performance Issues Between ISPs

bauhaus100

Bit of an odd one this... My old ISP (e7even!) used to give me around .85Mbs with no dropouts or other issues. Since e7even went under, I transferred to another unrelated ISP who after extensive testing, can only give me .44Mbs. The new ISP blames the BT line for the lack of speed, yet my old ISP was much quicker. Can anyone come up with a viable reason why I should be getting these perfomance differences?

gavinp

BT "tightened up" the requirements for higher fixed speed ADSL lines so some people have found that when they move to another supplier, the BT checker states that they can only receive a lower speed.

We had the same problem about a year ago (had 1Mbps - wanted to move ISP and they said 0.5Mbps only) and managed to get it sorted out by one of the moderators on the ADSLGuide site who had a contact in BT who changed their checker after sending them some performance figures from our router.

However, it would be easier now just to move to a "upto 8Mbps" ADSL connection which is not subject to fixed limits. We currently get 2Mbps.

If you put your telephone number into the bottom-right section "See how fast you can go", it will give you an indication of the speed available:

http://www.bt.com/broadband

Thanks

Gavin

gibby

its an interesting post

I have a similar problem
I moved to talk talk and although they still provided me with a 1mb connection (after promising a 2mb one) the actual service is more like dial up.
but no matter how many times I complain they wont recoginise the problem or even try to fix all the other problems I have with the very poor service

G

Graham1

I think you need to distinguish between the sync speed (of the adsl router or modem) and the actual throughput rate.

The former will vary with the telephone line length and signal to noise ratio.

The latter will vary with how loaded the ISP's transit and peering connections are and any traffic management system (to rate limit each user) they have in place.