3 issues

salski

Hello all - I am new here and wondered if anyone here could please help me as I feel like Im going mad!

me and my hubby were running out of contract so went into the 3 store to upgrade. We both upgraded to newer model phones and 3 said they would be starting us on new contracts and cancelling the remainder of our existing phone contracts.
We have now received 4 bills (2 each for the last 2 months) from our old contracts and now our new contracts. 3 are saying they we're never informed they should cancel our other contracts and we still owe them 2 months worth, each for our old contracts as well as our new contracts?!
Anyone any ideas?
Hubby has rang 3 aa he has had a letter citing his old number syaing if he doesnt pay the bill they will cut him off, he rang to explain it should have been cut off 2 moths ago - so they have cancelled it all and classed it as an act of miss selling, when asked if they could help with anything else, we went through that same story with mine, and they said my case would have to be investigated! They took 3 payments from us in Sept and billed my hubby for 2 too?!
Kind regards
Sally x

DUTR

When you upgrade you retain your number, so the fact you have new numbers suggest you have new contracts, it looks like 3 are correct in this instance.

salski

Hi there - TYVM for your response. I agree that we did take new conracts out but on the pretence of having the old ones cancelled in their last 2 months. Instead I have paid 2 months for old contract, 2 months for new contract, 2 months for hubbys old contract and 2 months for his new contract?! There is no way in earth I can afford this, and would either like a refund from 3 for mis-selling or to cancel ALL the contracts and lick my wounds Sally x