Orange contract

JAB7

purchased a phone today at a Orange Retail store, wanted to know if the have a cooling off period, i could have got the phone for free on the Orange website:(

teamcullen

There isn't a cooling off period for items purchased in store if you can find them cheaper elsewhere.

JAB7

thanks for the info, i will just have to suck it up, got a good phone anyway.:p

rmc86uk

I am sure you should get fourteen days to cancel the contract as I have had this problem and it is still on going.

teamcullen

Don't you get 28 days if theres a fault diagnosed within that period? Or 14 days if it's a signal problem that their coverage checker didn't find?

I'm not 100% though

drbesty

Him being able to get the phone for free elsewhere doesn't make the phone he has got faulty, so the 28 day rule doesn't apply, he'd also have to prove there is signal problems at his home address for the 14 day rule to apply

teamcullen

drbesty wrote: »

Him being able to get the phone for free elsewhere doesn't make the phone he has got faulty, so the 28 day rule doesn't apply, he'd also have to prove there is signal problems at his home address for the 14 day rule to apply

Read Post 2, I said exactly the same thing. I was replying to Post 4.

robt_2

rmc86uk wrote: »

I am sure you should get fourteen days to cancel the contract as I have had this problem and it is still on going.

Where do people learn things like this?

Bought in store = no legal cooling off period.