Vodafone Upgrade

lfc1977ynwa

Today I received this message:

Unfortunately, your online upgrade request has failed due to a technical error with the package you have chosen.
Please re-order either online or by dialling 08080 406 406.
Please accept our sincere apologies for the inconvenience caused.

I started a new 2 year contract at the end of August on the proviso of upgrading my phone to the Samsung Galaxy S.
Now it seems that due to an error on Vodafones part I cannot upgrade as I'm nowhere near my upgrade date on the new contract..
I want Vodafone to carry out their part of the deal and reinstate my upgrade to the new phone.
It is now 6 weeks since I thought I was carrying out a simple upgrade with a company that I liked.
I'm very disappointed with Vodafone and expected better from them.
All I want is for them to carry out the upgrade and let me know the order number as soon as possible.

Why is this such a hard thing to do????

custardy

who told you that you could upgrade 2 months into a 2 year contract?

lfc1977ynwa

You misunderstand custardy.
I had already come to the end of my current contract and wanted to upgrade to a better phone but to do so I had to enter into a new contract to get the phone for free. This was all agreed by the vodafone rep but the phone never arrived but the contract started. which means now that i have the same phone but a new contract which means i can't upgrade until the twelth of never.

gjchester

lfc1977ynwa wrote: »

You misunderstand custardy.
I had already come to the end of my current contract and wanted to upgrade to a better phone but to do so I had to enter into a new contract to get the phone for free. This was all agreed by the vodafone rep but the phone never arrived but the contract started. which means now that i have the same phone but a new contract which means i can't upgrade until the twelth of never.

Have you called them to see what the problem is before you start blaming them?

It could be problems getting the phone and they want to offer something else.

lexusman

lfc1977ynwa wrote: »

Today I received this message:

Unfortunately, your online upgrade request has failed due to a technical error with the package you have chosen.
Please re-order either online or by dialling 08080 406 406.
Please accept our sincere apologies for the inconvenience caused.

I started a new 2 year contract at the end of August on the proviso of upgrading my phone to the Samsung Galaxy S.
Now it seems that due to an error on Vodafones part I cannot upgrade as I'm nowhere near my upgrade date on the new contract..
I want Vodafone to carry out their part of the deal and reinstate my upgrade to the new phone.
It is now 6 weeks since I thought I was carrying out a simple upgrade with a company that I liked.
I'm very disappointed with Vodafone and expected better from them.
All I want is for them to carry out the upgrade and let me know the order number as soon as possible.

Why is this such a hard thing to do????

The upgrade team tell you what you want to hear not what is going on? I was conned into a 2 year contract instead of a 1 yr, with the payment going up afer 18 months all of which I knew nothing about untill it was too late, then when trying on line to make it right i am told yes we can reduce the monthly amount back to £25, only to find I have been lied to yet again....
I have been with Vodafone for over 15 years but it all means nothing when it comes to stitching you up!!

lexusman

Commision is the only thing that is one thier minds.... Can't wait to end all 3 of my accounts in december 2010
customer service is just not there anymore......

ruggedtoast

Not getting what you were promised is pretty common from Vodafone unfortunately. Are you sure the phone isn't on the way though, they usually wouldn't stitch you up that much.

Vodafone

lfc1977ynwa wrote: »

You misunderstand custardy.
I had already come to the end of my current contract and wanted to upgrade to a better phone but to do so I had to enter into a new contract to get the phone for free. This was all agreed by the vodafone rep but the phone never arrived but the contract started. which means now that i have the same phone but a new contract which means i can't upgrade until the twelth of never.

Hi lfc1977ynwa,

I'm sorry to hear of the difficulties you've posted about here but would certainly like to help you to get things resolved.

So we can access your account could you email us your details via the Contact us form on your website here quoting the code WRT135 in the subject line?

When sending the email could you include a link to your thread here as well as providing us with your MSE username so we can correspond where you've contacted us from?

Thanks

lexusman wrote: »

The upgrade team tell you what you want to hear not what is going on? I was conned into a 2 year contract instead of a 1 yr, with the payment going up afer 18 months all of which I knew nothing about untill it was too late, then when trying on line to make it right i am told yes we can reduce the monthly amount back to £25, only to find I have been lied to yet again....
I have been with Vodafone for over 15 years but it all means nothing when it comes to stitching you up!!

Hi lexusman,

As your concerns appear to be unresolved you're also welcome to get in touch with us via the details I've posted above.

ruggedtoast wrote: »

Not getting what you were promised is pretty common from Vodafone unfortunately. Are you sure the phone isn't on the way though, they usually wouldn't stitch you up that much.

Hi ruggedtoast,

It's never nice to read such comments but I can understand the reasoning behind them if you've had a poor experience with us.

Naturally, should there be anything which you require help with please contact us with the details in questions via the details I've posted for lgc1977ynwa.

Kind regards to all.

Lee

Web Relations Team

Vodafone UK