Molton Brown £10 off online/instore!

silly_sausage_4

KiKi wrote: »

Oooh, how did you do that?!

KiKi

Not got a clue, sorry!!! I just signed in and put a hand wash in and a hand cream, both £15 each and then discounted by £20! Didnt have to relog in or anything! Just put order in and tried again without logging out and will work again but really cant put a third order in...... can I???? :j

KiKi

galvanizersbaby wrote: »

I was wondering whether any money was paid at all for this particular order or whether if it was a case of the codes discouning the order more than they should?

I think we maybe all owe Molton Brown money!

Another poster posted the same thing, though - called them and paid and it was sorted. Either way, they've not taken payment (it seems) and the goods have been ordered, and they've politely requested she call and pay. I think the idea of not calling them is bizarre!

And yes, we all owe MB something!! I can still get the survey code to work, but they're all out of stock on the seamoss. How annoying!

KiKi

silly_sausage_4

Ive just checked my bank account and no money has been taken yet for the order just received.... they cannot request the full amount can they???

KiKi

OMG, I'm now getting the £20 discount! What's going on!?
KiKi

LuSiVe

I don't know but I've ordered the sleepy mist as one last order

KiKi

Whatever I order or put in my basket, it's taking the total cost off, as long as it's under £20. If I put a £17 item in my basket then it takes £17 off. If I put a £15 item in it takes £15 off. How silly! They'd better pick up on that soon or I can see a lot of people taking advantage...!

What's the sleepy mist, please?

KiKi

murie

I posted yesterday that I had the email from MB, saying that I had had goods that they had not charged for. When I rang customer services (which i was really nervous about doing!), the rep was really nice, didnt mention any details of the order etc, just apologised to me for any inconvenience caused! I thought they were going to ask for the whole amount but it was just the amount with the codes used. I have to say that I was kept hanging in a queue for quite a while so they may have had quite a few problems like this judging by how busy thier phoneline was!

KiKi

murie wrote: »

I posted yesterday that I had the email from MB, saying that I had had goods that they had not charged for. When I rang customer services (which i was really nervous about doing!), the rep was really nice, didnt mention any details of the order etc, just apologised to me for any inconvenience caused! I thought they were going to ask for the whole amount but it was just the amount with the codes used. I have to say that I was kept hanging in a queue for quite a while so they may have had quite a few problems like this judging by how busy thier phoneline was!

That's really useful, thanks murie.

The glitch has now doubled in size...they really, really need to get a technical expert in to sort their website out.

KiKi

silly_sausage_4

KiKi wrote: »

Whatever I order or put in my basket, it's taking the total cost off, as long as it's under £20. If I put a £17 item in my basket then it takes £17 off. If I put a £15 item in it takes £15 off. How silly! They'd better pick up on that soon or I can see a lot of people taking advantage...!

What's the sleepy mist, please?

KiKi

That is silly re discount! I think somone posted last night on last page or so... something that knocks you to sleep in minutes I think... not that I need that have 2 children under 5 which zonk me out in seconds!

KiKi

I know! Log into your account (one where you've used the MC offer before) add the MC code, then add something to your basket. It automatically takes it to £0. Crazy site. You won't be able to see anything in your basket, but that seems par for the course with this site...!

KiKi