Molton Brown £10 off online/instore!

Ruthmay

Hey ordered and received mine over a week ago, but received this today

"
Thank you for your recent order with us.

Unfortunately we experienced a technical issue at the time your order was placed which has meant that we have not charged you for the goods you have received.

Would you be so kind as to contact our Customer Service team on freephone +44 (0) 808 178 1188, quoting your order reference, so that we may take the payment details from you. Our lines are open from 8.30am to 7pm, Monday to Friday (GMT). Please feel free to contact your bank first to check that no charges have been applied to your account"

What will happen if dont ring them !!!! As cant believe it has taken them over 7 days to discover this

Thanks

lolly3

PROUDMUMMYTOTHREE wrote: »

ive just been back on the molton brown site and my other 2 orders have been shipped so should recieve them sometime today :j

Yeh, ive just checked mine & its out for delivery today too! :j

alim66

:jhave just received all 3 of my orders!

silly_sausage_4

Thank you to every one who helped me out with my order... just had my delivery and cant beleive how beautiful it looks, trouble is I dont want to give it away as a present now! And I think may have to order again with the £10 code that is still working.....

oneofthetrio

Have just placed a third order this morning, having received the previous two (just beautiful) and I put in the MC code again and it has taken £20 off the order total! I ordered the sleep mist and total to pay was £9.95 including postage.:D

galvanizersbaby

Ruthmay wrote: »

Hey ordered and received mine over a week ago, but received this today

"
Thank you for your recent order with us.

Unfortunately we experienced a technical issue at the time your order was placed which has meant that we have not charged you for the goods you have received.

Would you be so kind as to contact our Customer Service team on freephone +44 (0) 808 178 1188, quoting your order reference, so that we may take the payment details from you. Our lines are open from 8.30am to 7pm, Monday to Friday (GMT). Please feel free to contact your bank first to check that no charges have been applied to your account"

What will happen if dont ring them !!!! As cant believe it has taken them over 7 days to discover this

Thanks

I'm not sure anything will happen if you don't ring them?
Did you pay anything towards your order? - seems strange nobody else has recieved this email?!

KiKi

Ruthmay wrote: »

Hey ordered and received mine over a week ago, but received this today

"
Thank you for your recent order with us.

Unfortunately we experienced a technical issue at the time your order was placed which has meant that we have not charged you for the goods you have received.

Would you be so kind as to contact our Customer Service team on freephone +44 (0) 808 178 1188, quoting your order reference, so that we may take the payment details from you. Our lines are open from 8.30am to 7pm, Monday to Friday (GMT). Please feel free to contact your bank first to check that no charges have been applied to your account"

What will happen if dont ring them !!!! As cant believe it has taken them over 7 days to discover this

Thanks

What will happen? Well, as you've ordered and received the goods I'd imagine they'd pursue you for payment which they're entitled to do. Companies don't do their accounting at the end of every single day, and sometimes mistakes are made; it's only been seven days - you sound horrified as if they've waited a year to point this out to you?!

Just call them and pay the amount you owe. If you don't, they'll pursue you for the money, quite rightly.

ETA - sorry, I didn't mean this to sound snappy! It's just that they've asked you to call, and it needs to be sorted, so best to call and get it sorted out.

KiKi

silly_sausage_4

well ive just put another order in for me to keep and has took £20 off aswell, seems that its discounting the mc code twice!....

KiKi

The gel code is still working for me - but the seamoss is out of stock!! Rats! I don't think it worked with any other gel, is that right?

silly_sausage wrote: »

well ive just put another order in for me to keep and has took £20 off aswell, seems that its discounting the mc code twice!....

Oooh, how did you do that?!

KiKi

galvanizersbaby

KiKi wrote: »

What will happen? Well, as you've ordered and received the goods I'd imagine they'd pursue you for payment which they're entitled to do. Companies don't do their accounting at the end of every single day, and sometimes mistakes are made; it's only been seven days - you sound horrified as if they've waited a year to point this out to you?!

Just call them and pay the amount you owe. If you don't, they'll pursue you for the money, quite rightly.

KiKi

I was wondering whether any money was paid at all for this particular order or whether if it was a case of the codes discounting the order more than they should?

I think we maybe all owe Molton Brown money!