BT Broadband Cease Charge increase from £25 to £30

cally6008

We’re changing the Broadband Cease Charge. We also want to remind you about the advanced security and computer help software that come free with your BT Total Broadband Option 3 – helping you and your family have a safer and trouble free time online.

• Broadband Cease Charge
  
  If you decide to move your broadband service from BT Retail, it’s important to use the Migration Authorisation Code (MAC) process. If you stop your BT broadband and don’t use the MAC, you’ll be charged. From 12 November 2010, we’re increasing this charge from £25 to £30. Most service providers use the MAC process.
  More about Broadband Cease Charge. (All other broadband charges stay the same.)

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=26823&s_cid=con_FURL_ceasecharge

penrhyn

Thanks for the heads up.
It reinforces the need to use the Media Authorisation Code when moving between ISPs.

deklan99

*Pedant Alert*

You can have a Media Access Control (MAC) address (network hardware identifier) or a Migration Authorisation Code (MAC) (Migrate between ISPs) but not a Media Authorisation Code

penrhyn

O no, I've mixed my TLA 's up.

Nostromo

I was charged £30 by BT via my old ISP when i ditched them to go LLU internet and phone package.Anyway to claw this back ?
No MAC was needed to transfer out.

penrhyn

You should have obtained a MAC from your old ISP, BT would then get the costs back from your new ISP

Nostromo

Nah they already had my MAC code they didn't use it, its something to do with transferring to full LLU.

penrhyn

In which case you should recover it from your new ISP.

Nostromo

Why are they paid the £30 from BT to accept me ?

penrhyn

BT Open Reach do the work in the exchange for all the other suppliers.
So if you swap from one ISP to another BT do the work and charge for it.
When the MAC system is used the new ISP picks up the charge.
If you haven't used a MAC you do.