Techwood lcd 32 inch breaking 6months out store guarentee who are techwood?!

lolly1982_2

Hi peeps, have a prob our TECHWOOD TV has a black line running down screen suddenly appear, it has fallen outside of MORRISONS returns policy, im having no joy with the only phone number i have for TECHWOOD. Surely 18months use for a NEW TV is not reasonable. What can i do? I think nxt time would be to buy from a well known easily accesible company (doh!) Have Morrisons not got a duty to help the customer?

thanks for reading any suggestions much apreciated

Esqui

You should write to/email Morrisons, after reading up on the Sale of Goods Act.

In short, you may be able to get a 'remedy' (either repair/replacement/partial refund) from Morrisons, providing you can prove that the fault was inherent to the TV - i.e. caused by parts that failed prematurely, or poor workmanship, and not down to your use or misuse, or general wear & tear.

Torby

you bought it from Morrisons, what have they said when you contacted them? It's fairly well documented on here how others have challenged the seller, when items have not lasted as expected, from memory tesco was recently challenged with a similar problem on a tv and the customer got a satisfactory result....

so what have Morrisons actually said when you spoke to them?

lolly1982_2

:(I've emailed Morrisons HO not sure I'll get any joy because i have no receipt (and I file everything its vanished:eek:) I cant find anything about the manufacturer either anywhere online, its baffling that noone is responsible!? and I'm worried about being fobbed off by Morrisons which is why I havent rang yet!

What to do?

Torby

lolly1982 wrote: »

What to do?

well unless you know what Morrisons are going to do....you can't really go any further....as said yesterday...why not actually speak to somone first, then at least you can plan your next move...

Jeff_Bridges_hair

lolly1982 wrote: »

:(I've emailed Morrisons HO not sure I'll get any joy because i have no receipt (and I file everything its vanished:eek:) I cant find anything about the manufacturer either anywhere online, its baffling that noone is responsible!? and I'm worried about being fobbed off by Morrisons which is why I havent rang yet!

What to do?

give them a call..

bap98189

Techwood TV's are essentially re-branded LG's. They are made by Vestel, which is a Turkish company.

Vestel's electrical products are sold under a variety of brand names including Alba, Bush, Digihome, Goodmans, Hitachi, Sharp and Technika.

savemoney

The shop is responsible but you may have to prove it has an inherent fault you may also need prove of purchase it doesn't mean a receipt, a credit card statement may do if you have one

lolly1982 wrote: »

:(its baffling that noone is responsible!? and I'm worried about being fobbed off by Morrisons which is why I havent rang yet!

What to do?

wealdroam

lolly1982 wrote: »

... its baffling that noone is responsible!?

It really shouldn't be baffling.

Several people have already told you to contact Morrisons. They are responsible.

When are you going to speak to Morrisons?